Full Compliance, No Worries
Our software guarantees full compliance with GDPR/AVG standards
Flexibility in Collaboration
Self-service or full support, our software adapts to your needs
Cross Analytics & Data First
Our 'Data First' approach ensures you get the most out of your data
360-degree view
1 XM platform for all your research and quality measurements
Combine various research studies and data sources to uncover the story behind hard numbers in employee research and customer research. Make results clear and understandable for all organizational levels and translate results into concrete action points to improve daily service.
- Employee Experience (EX)
- Customer Experience (CX)
- Quality measurements such as ISO, Hygiene, and Checklists
Four main features
The foundation of our XM platform
Our 'Data First' approach ensures you always have access to valuable insights across various sources, enabling you to make informed decisions that drive your business forward.
Datagarden
Connect various data sources to our platform, utilizing file import, off-the-shelf integrations, or our API. Easily combine sources with drag and drop so your IT department doesn't have to do it themselves. To ensure high-quality data, you can directly transform data during the import process, or with automated processes at pre-set times.
Survey
With the survey builder, you can easily create professional surveys, forms, and checklists. You can choose from a wide range of predefined question types. All pages have been designed for you. These designs are fully responsive and customizable to your own branding. Language and translation settings can also be configured. Reach customers, employees, consumers through various channels, even without contact information!
Reporting
Create real-time and customizable dashboards for every audience. Generate infographics and role-based push reports in PDF and PPTx, keeping everything clear for everyone. Dashboards are optimized for the iOS and Android app or for the online portal. Our platform instantly calculates everything for you and converts data directly into actionable insights.
Experience App (Web, IOS en Android)
Our experience app ensures that all colleagues, employees, and managers gain access to the relevant surveys and results. Results and insights need to be shared. Fully role-based and easily managed through publish and share functions. In the case of conducting audits, all schedules and checklists will also be available in the app.
Our unique features
What sets us apart is our integrated approach to experience management
Our ability to effortlessly connect various data sources, automate data processing without the need for IT intervention, and provide real-time, actionable insights through customizable dashboards and reports makes our solution exceptionally powerful. Our survey builder's flexibility, combined with role-based access in our experience app, ensures that all organizational levels can engage with relevant data and insights effectively.
Driver analysis of open-ended responses
With our unique method, you only need to ask three questions to precisely understand how to improve the customer or employee experience. Through automatic driver analyses, every colleague knows what is going well and what can be improved.
Want to know more?
Drill-downs to real stories
How do you go from a 7 to an 8? Why are customers or employees less enthusiastic at certain touchpoints? Real stories tell so much more than numbers. Assist your organization with the insights behind the figures.
Want to know more?
Automated PowerPoint or PDF reports via email
Share relevant reports with all your colleagues or clients. For instance, send a customized report for their own department, location, or customer group to 100 managers every week or month. Fully automated, without needing to log in.
Want to know more?
Cross-XM analytics
Our calculation engine automates the combination of various surveys into one widget, dashboard, and PowerPoint reports. This way, your colleagues or clients receive only one report with a 360-degree view of all surveys and analyses from CYS.
Want to know more?
Data management as a core competency
To continuously deliver actionable insights, maintaining good data quality is essential. CYS is the only XM platform that offers a DataGarden where you can connect sources with drag-and-drop, easily automate complex scripts with our Dynamic Rule Engine for improvements in your source data.
Want to know more?
Start trial
Are you ready for a revolution in your XM measurements? Request a trial today and experience the difference and ease of use with our XM platform.
Start Trial
Trusted by many customers
Our customers
CX.management software
Deep dive
Make smart use of our features and elevate your experience management to the next level to ensure that every experience matters.
Survey Platform
Build professional surveys and checklists with ease. Reach your respondents effortlessly through multichannel, responsive surveys.
- A large number of predefined pages
- Fully responsive and customizable with your branding
- Multichannel data collection
Alerts Notifications and Triggers
Our 'Alerts, Notifications & Triggers' are indispensable for real-time operational follow-up and responsiveness.
More about alerts, triggers and notifications
Datagarden
The use of organizational, customer, and employee data is inevitable and important. Our Datagarden is a unique feature.
More about our datagarden
Real time dashboards
Discover the power of flexibility with our tailor-made dashboards that adapt to your specific needs and processes.
- Focussed on actionable insights
- Fully customizable
- Endless filters and compares
Automated reports in PowerPoint and PDF
PowerPoint and PDF reports, fully automated and tailored to each manager and employee.
- Automated reports in PDF and PowerPoint
- Periodically sent or on demand
- Personalized report for each manager with filtered data
- Sent by email
20 years of experience
All our knowledge and experience
CYS has been around for 20 years. For two decades, we've been engaged in research, customer experience, employee experience, and conducting audits, checks, and other quality measurements. In 2016, we began (re)developing our platform, with 12 years of research and software development at the start of the process.
- 20 years of experience in Experience Management
- Full-service with CYS Group
- Software for Experience Management
Request a non-binding demo with advice
Don't wait until tomorrow, request a demo now
- Without obligation
- Free Trial