Customer loyalty is often a major objective within Customer Experience. You can analyze loyal behavior, for example from your sales figures or your CRM system. How do you find out about the customer's experience with your organization and how does this experience influence the intrinsic conviction (from the heart) and the loyal behavior of the customer?
You can only achieve positive attention for your customers within your organization if your employees are enthusiastic.
Do we address each other formally or informally? How do we greet? Is it okay to contradict a manager? What are the working hours? All matters relating to corporate culture.
