You can only achieve positive attention for your customers within your organization if your employees are enthusiastic.
Do we address each other formally or informally? How do we greet? Is it okay to contradict a manager? What are the working hours? All matters relating to corporate culture.
The battle for the best candidates is bigger than ever. And once you've found that one good employee, how do you make sure it stays? In this blog you can read everything about measuring and improving employee satisfaction. And what the difference is between satisfaction and commitment.