Voice of Customer features

Make your organization 100% customer-centric and start improving instead of just measuring. CYS offers smart Voice of Customer features to listen to your customers and deliver actionable information to both management and employees.  

Automated-and-continuous-research

Automated and continuous research

CYS continuously gives you the right insights in customer loyalty, so the company can make the right decisions.

Multi Channel data collection

Make providing feedback easy for users as well as respondents with the mobile application for tablet and smartphone (iOS and Android).

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Multi-Channel-data-collection
3-question-methodology

3-Question methodology

With our innovative questioning process, you can find out a customer's satisfaction and the reason behind it with only 3 questions.

Methodology focused on priorities

All CYS programs are so thoroughly thought out, that you get the priorities for improvement at any given time.

methodology-focused-on-priorities
data-management-for-dummies

Datamanagement for dummies

With the dynamic rule engine you can manage data yourself without interference of the  IT department. Inserting, combining and mutating data becomes very easy.

Root Cause Analysis method

CYS asks the customer to categorize the given answer, including degree of importance. This way you know exactly what to do to improve the customer experience.

root-cause-analysis-method

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Stop measuring, start improving. Get the organization moving with CYS and improve customer experience.

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storytelling

Storytelling

Our methodology focuses on the customer's stories. Our whole solution is to ensure that employees really understand what customers mean.

Automated real time reports

With CYS all processes are automated, so all reports are always up to date and automatically sent to the right stakeholders.

Experience-Automation
dynamic-infographics

Dynamic infographics

The obtained insights are made visually attractive through dynamic infographics so that they become manageable and come to life in the organization.

Accessible for every organization layer

With CYS, you activate the organization by giving everyone access to insights in customer experience relevant to them at any given time.

accessible-for-every-organization-layer
24-7-availibility

24/7 Availability

With CYS, the correct data is available 24/7 real time on all devices, enabling you to take justified data-driven decisions.

Online reputation management

Ask the customer to share their experience on the relevant review website or social media platform at that point in time, all dynamic and in the same flow as customer feedback.

online-reputation-management
triggers-and-alerts

Triggers & Alerts

Activate the organization by automatically spreading the insights and points of improvement to the right people.

Closed Loop Feedback

Based on predefined conditions in the questionnaire, a customer case is made instantly and automatically directed to the right employee.

closed-loop-feedback

How can we help you?

Do you have any questions? Fill in the form and we will contact you.