Voice of Customer Features
Make your organization 100% customer-centric and start improving instead of just measuring. CYS offers smart Voice of Customer features to listen to your customers and deliver actionable information to both management and employees.
Automated and continuous research
CYS continuously gives you the right insights in customer loyalty, so the company can make the right decisions.
Multi Channel data collection
Make providing feedback easy for users as well as respondents with the mobile application for tablet and smartphone (iOS and Android).
With our innovative questioning process, you can find out a customer's satisfaction and the reason behind it with only 3 questions.
Methodology focused on priorities
All CYS programs are so thoroughly thought out, that you get the priorities for improvement at any given time.
Datamanagement for dummies
With the dynamic rule engine you can manage data yourself without interference of the IT department. Inserting, combining and mutating data becomes very easy.
Root Cause Analysis method
CYS asks the customer to categorize the given answer, including degree of importance. This way you know exactly what to do to improve the customer experience.
Our methodology focuses on the customer's stories. Our whole solution is to ensure that employees really understand what customers mean.
Automated real time reports
With CYS all processes are automated, so all reports are always up to date and automatically sent to the right stakeholders.
The obtained insights are made visually attractive through dynamic infographics so that they become manageable and come to life in the organization.
Accessible for every organization layer
With CYS, you activate the organization by giving everyone access to insights in customer experience relevant to them at any given time.
With CYS, the correct data is available 24/7 real time on all devices, enabling you to take justified data-driven decisions.
Online reputation management
Ask the customer to share their experience on the relevant review website or social media platform at that point in time, all dynamic and in the same flow as customer feedback.
Triggers & Alerts
Activate the organization by automatically spreading the insights and points of improvement to the right people.
Closed Loop Feedback
Based on predefined conditions in the questionnaire, a customer case is made instantly and automatically directed to the right employee.
How can we help you?
Do you have any questions? Fill in the form and we will contact you.