Categories: Customer Experience ManagementTags: , Published On: April 18th, 2023
Online Reputation Management

When buying a product or service, (potential) customers are starting to look at the online reviews of other users on social media and review sites. But not just your customers do this. Also, potential employees read reviews on the Internet before deciding whether to work for you. But how do you get a grip on this? This blog post will teach you more about online reputation management with the help of customer and employee feedback gathered with surveys.

The importance of online reviews

Your online reputation is one of the most important factors for purchasing a product or service. 90% of consumers surf the Internet and read online reviews before visiting a business. And 88% of consumers trust online reviews as much as personal recommendations. The importance of your online employer reputation is becoming more and more important as well, as employer reviews at employee review sites, like Glassdoor, Indeed and Monster are invaluable resources for jobseekers.

No matter the size of your business, your customers, employees, and prospects are talking about you: tweeting about your product, posting a Facebook update about their customer experience, leaving a review on review sites, and much more.