However, creating an effective questionnaire is not easy. There are so many things you have to take into account. And often you have to do it ‘on the side’ in addition to your other work.
We are happy to help you make your customer satisfaction survey a success. In this blog you can read what a good customer satisfaction survey looks like, which is pleasant for your customer to complete and which is of great use to you. And we also give you a few tips to make your research a success. After all, what good is a questionnaire if no one fills it out?
Sample short but effective customer satisfaction questionnaire
To get straight to the point, an effective questionnaire is very short and looks like this:
Customer satisfaction survey questions
Question 1: How satisfied are you?
Question 2: Why are you (un)satisfied?
Question 3: What has been decisive for your experience?