Even with the use of several KPI’s and cx metrics at the same process! In this blog we will explain how to use various customer experience KPI’s such as NPS and CES in your organization and processes.
Which KPI’s can you use for measurements?
Your organization can use the following KPI’s to measure customer experience:
- NPS: Net Promoter Score
- CES: Customer Effort Score
- CSAT: Customer Satisfaction