White paper: eXperience Culture Scan
Committed, customer-oriented employees as a result of the ideal organizational culture.
What do you read in the white paper?
Create an organizational culture in which employees are not held back by rules and procedures. Instead, provide them with the freedom to independently go the extra mile for the customer. Only then there is a realistic chance that the customer will receive the experience they hope for.
For whom is this white paper interesting?
For professionals who are responsible for employee engagement and want to optimize it.