employee-engagement-the- developments-and-challenges

Employee engagement: the developments and challenges

You know that your customers are important and you know that you have to meet their expectations by listening to them. But do not forget those who make customer satisfaction and customer loyalty possible; your employees! They are in direct contact with your customers, so make sure your employees feel involved, satisfied and happy to work for the organization. Committed and customer-oriented employees are the basis for a good experience.

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Five tips to increase the response to your feedback request

If it is your aim to increase the customer centricity of your organization, collecting feedback is of key importance. While collecting feedback, you want your response to be as high as possible of course, because the more data you have, the more focused you can work on the customer experience.

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CYS obtains ISO 27001 Certification for Information Security

We are very proud to announce that CYS has officially obtained the ISO 27001 Certification, the worldwide standard for Information Security. A confirmation of what we have always committed ourselves to; after all, data is the core of our existence! ‘With the new privacy legislation and security issues, more and more questions from customers and suppliers arise about how we deal with the security of data. By achieving this ISO 27001 certification, we have demonstrated that we handle their data safely and that gives us confidence", explains Emmy van Doornmalen, Security Officer at CYS.

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CX Management-Customer-Employee-Business-VOC-VOE-VOB

Why customer focus is not enough for optimal customer experience

Imagine that a hotel has beautiful rooms in a great location for a good price, but at the reception you find only grumpy employees. Or the hotel employees are just great but the rooms are very filthy. In both cases you have a negative customer experience and you will never go to the hotel in question again.

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CYS and Cider offer a digital audit solution for the healthcare sector

In close collaboration, Cider (Centre for Infectious Disease Expertise and Research) and CYS offer a user-friendly technical solution for the healthcare sector to identify and reduce the contamination risks of antibiotic-resistant bacteria, the so-called Infection Risk Scan (IRIS). Previously, all data was collected on paper. Bas Wintermans, physician-microbiologist, says in an interview enthusiastically about this successful methodology and its translation into a user-friendly online environment by CYS.

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CYS wins FD Gazellen award again

For the second time in a row CYS is one of the fastest growing companies in the Netherlands. This year we receive the FD Gazellen Award for the second year in a row. 

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How CYS cooperates in reducing antibiotic resistance

The biggest insidious problem of our society, antibiotic resistance (according to the World Health Organization), is being tackled integrally by 9 hospitals, 7 public health services, 7 knowledge institutions and 3 companies from the Netherlands and Belgium. Via a subproject of this joint i-4-1 health project, the Infection RIsico Scan (IRIS), infection risks are uniformly mapped through a user-friendly app. How does CYS contribute to this project? You can read that in this blog.

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Customer Experience: only one in five employees recognise exemplary behaviour in management

In recent times, there is an eagerness amongst senior executives to manage customer experience. Regardless, it is important to have a realistic vision of what goes into making customer experience a great success. This is something that management often lacks. It’s high time that businesses began putting appropriate plans in place and show exemplary behaviour.

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Customer Feedback versus Customer Research

In today’s fast changing world customers are increasingly expecting to be served quickly, accurately and get the best service possible during their customer journey. Winning and especially retaining these empowered customers has become quite a challenge to businesses. That is why customer loyalty is getting priority on a large scale, because it is proven to be much less effortless and costly to keep your current customers compared to finding and attracting new ones.

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How CYS works to increase employee engagement

In the previous blog you read how you can increase employee engagement. After all, enthusiastic employees yield enthusiastic customers. Ever more organizations recognize the importance of increasing the involvement of the employees. So, does CYS. In this blog we’d like to inspire you through a number of examples on how to do this.

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