The research platform for Customer Experience Management

With CYS you can monitor the entire customer journey in real time with tailor-made surveys and reports. You can convert collected data into concrete improvements of the service in no time at all. Engage colleagues by sharing important insights in an understandable way, for example with dashboards and push reports per department.

Put the customer first together

Bring customer experience to life at every organizational level. Integrate customer experience into existing processes, departments and IT systems with our comprehensive and flexible APIs. Take advantage of our flexible services, extensive partner network and over 17 years of experience in B2B and B2C for the best customer experiences ever.

Continuous research and tailor-made reports

Take your customer experience research to the next level with one platform for all surveys. Combine data and engage others through department-specific dashboards and reports.

  • Combine existing data and studies with new research
  • Real-time reports and priority matrix per department, project and location
  • Statistics supported with storytelling

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Improve the customer experience at every stage of the customer journey

In a customer-oriented organization, every department puts the customer first. Convince other departments and stakeholders to work in a more customer-oriented way with personalized dashboards and reports. Show departments what customers think of their services and encourage action by converting research results into areas for improvement. This way you get relevant information quickly and easily to the right place in the organization.