Increasing customer satisfaction together

An unforgettable customer experience that delivers on the brand promise is a must for any organization. Enthusiastic customers come back to you, are loyal and recommend you. With the CYS research platform you can easily find out what customers think about you and what their needs are. Collected data can be converted into concrete improvements in daily services in no time at all.

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Research leads to concrete improvement

What do customers think of your service? Why do they recommend or not recommend you? With our platform you can easily and quickly set up project-based or ongoing customer satisfaction surveys. Get direct insight into the results and concrete operational action points through user-friendly dashboards and reporting.

  • Gain insight into the drivers of customers
  • Proven research methodologies used worldwide
  • Easily combine, enrich and analyze data

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User-friendly platform without technical hassle

CYS is super user-friendly. Even without technical knowledge or training. Use pre-programmed proven methods and send invitations and questionnaires in your own house style. In a clear dashboard you immediately see the first results and the results are automatically converted into concrete actions. Are you running into something? Our Customer Success Managers are there for you at every step: from clarifying your research question to analyzing the results.

You too deserve the best service

Customer satisfaction doesn’t stop with the annual survey. Get to know your customers even better with continuous research and use their stories to serve (prospect) customers at every stage. You don’t have to do that alone. Our experienced teams are at your service every day. Together we design studies and analyze the results so that every customer experience matters.