Customers become more demanding and more verbal and express themselves via many different channels. Do you really know what your customers want? Where and why they ‘drop out’ and how you could serve them better during their customer journey? By using targeted customer feedback, you can get started almost immediately, both inside your own organization and with your external communication.
In the free e-book 'The Power of Customer Experience' we discuss a number of important developments that impact on the ever changing and demanding customer needs. We will also talk about why Customer Experience (CX) is so important and you will find a number of handy tips on how to measure and track CX.
For who is this e-book interesting?
For professionals that want to gain (more) insight into Customer Experience Management and how to measure the results.