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We are happy to help you create loyal customers, committed employees and healthy business operations! Read our e-books and white papers packed with tips and practical examples.

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White paper: Net Promoter Score (NPS)

It seems too good to be true. A sea of information about what really gets your customers excited by just asking a few questions.

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White paper: Customer Satisfaction Survey

The voice of the customer is more important than ever. Customer satisfaction research is therefore indispensable in customer-oriented companies.

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eBook: Measuring and increasing employee engagement

The world of HR is changing rapidly. As a person responsible for employee engagement, you face many challenges. Are employees comfortable in their own skin?

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whitepaper-audits

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White paper: How to digitize audits and checks

Digitizing quality measurements is a turning point that is current in many sectors. Instead of clipboards and paper, you can perform the same checks digitally.

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White paper: Automation in market research.

The market research industry is going through a number of important changes, which are demanding a lot from market researchers and market research firms.

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eBook: A successful CX program – from measuring to improving

Bringing customer experience to life is a major challenge for many organizations. Customer feedback is collected, but there is usually too much focus on the score.

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eBook: The Power of Experience Management

Due to various important developments in the market, ‘Customer Experience Management (CEM)’ is no longer sufficient to stand out as a brand and organization.

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