Growing through a good CX strategy with Marc Maas (Lunch session)

In this lunch session, together with Marc Maas from Reversed CX, we will delve deeper into the importance of a good Customer Experience (CX) strategy and why this is an essential foundation for customer-driven growth. We will discuss in detail the core aspects of an effective CX strategy.

What actually is a good CX strategy and what conditions should it ideally meet? This question will be answered with clear and applicable insights. To the This is clearly explained using various practical examples from different sectors, so that the theory is immediately put into practice.

In addition, we will explain in detail how you can work towards a robust and successful CX strategy in eight concrete steps. From identifying customer needs to implementing improvements and measuring results, all steps are discussed.

In short, all the ingredients for an interactive and inspiring session are present! This lunch session not only provides valuable knowledge and practical tips, but also the opportunity to ask questions and learn from the experiences of others. Don’t miss this opportunity to get yours Take CX strategy to the next level.

Details:

• Date: Thursday 3 October 2024
• Time: 11:30 am
• Duration: Approx. 2 hours
• Location: Breda

Who is this session interesting for?

For professionals who are concerned with customer satisfaction and customer focus and want to gain more insight into Experience Management and how to improve it.

Reserve your spot today by registering below.