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The battle for the best candidates is bigger than ever. And once you've found that one good employee, how do you make sure it stays? In this blog you can read everything about measuring and improving employee satisfaction. And what the difference is between satisfaction and commitment.

Earlier this year there was a lot of interest in our webinar about digitizing quality management. In this blog a summary, in which you can read everything about Total Quality Management, the agreements with Experience Management and the conditions for successful implementation.

Measuring customer satisfaction gives you insight into the extent to which you meet the expectations of your customers. This is of great importance for organizations that want to work in a customer-oriented way.

Do we interact formally or informally? How do we greet each other? Is it okay to contradict your supervisor? What are the working hours? All things related to culture.

Customer loyalty is often a major objective within Customer Experience. You can analyze loyal behavior, for example from your sales figures or your CRM system. How do you find out about the customer's experience with your organization and how does this experience influence the intrinsic conviction (from the heart) and the loyal behavior of the customer?