Quality management

If you measure quality smartly, you will have more time for real improvements.

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All about quality management

Want to know everything about quality management? You are in the right place. Here you will find everything about what quality management means and how you can measure and improve it.

External and internal quality

External quality

The external quality is determined by the customer. Because customers have different expectations, external quality is subjective. Managing customer expectations and brand experience is becoming increasingly important in quality management.

Internal quality

Internal quality concerns all steps that add value to the end result, but are invisible to the customer. It can be expressed as the ratio between the actual number of errors made and the identified probability of errors.