Customer Research, Customer Feedback Monitoring, and other tracking studies based around your customers run continuously. To avoid mistakes, decrease manual work and optimize continuous insights CYS is the absolute precursor in automation of your Customer Feedback processes.
Thanks to our automatic data imports, API, and connectors your customer data will continuously flow into our system. Our data management environment is build to manage and optimize your customer data without any manual work. Place smart actions via easy-to-use rules based on logical conditions on the data. Examples of these actions are improving data fields, merging data, selecting records, sending alerts, and managing the status of respondents.
In our questionnaire editor, CYS has implemented a release and version management procedure. This way you can change your questionnaire without the hassle of migrating your existing data. Your respondents are automatically redirected to the new survey, and reports are updated automatically.
Thanks to CYS’ unique Root Cause Analysis, you only have to ask three questions to know exactly how to improve Employee Engagement. The priority matrix automatically generates priorities on 64 categories, for all organization levels. And the open answers help to understand the emotion of the employee.
The CYS API belongs to the Representational State Transfer (REST) category. They allow you to perform 'RESTful' operations such as reading, modifying, adding, or deleting data from your CYS portal. The API Key Generator allows you to set different access points for different data sources or suppliers.
The APIs provide possibilities for;
- Importing files in any import slot
- Importing records (JSON) in any import slot
- Export files from any import slot
- Export files from any project database
- Export records (JSON) from any project database
- Using our CalculationEngine for exporting output of calculations from any dashboard
For more information, please take a look at our developer website https://api.cys.group.
Data are usually stored in different systems and different formats, which makes combining data time consuming and error sensitive.
CYS lets you connect multiple data sources with ease. From the data sources, you can drag & drop the data items you need into one database and use it for analysis and reporting.
By flagging the variables and data fields that contain personal data and setting a risk level (high, medium, or low risk). With customization per risk level and per project, even within a project separate conditions can be set within a single risk level.
Any variable or database column that is flagged can be managed by using scheduled procedures on all records that apply. All selected records are automatically anonymized based on your company's policy. With CYS your company minimizes the risks related to the personal data of your employees, customer, and other stakeholders.
For example; When your company policy states that personal data needs to be anonymized or removed within three months after being processed, the CYS software will automatically, after three months, overwrite all information that is flagged as high/medium risk personal data. With CYS you are always compliant and you lower the risk related to GDPR and Privacy without any impact on your insights.
Every company or department knows the challenge of keeping your data updated with the most recent changes. Managers that shift positions, reorganizations, restructuring of departments, customers and employees changing positions, new insights on segmentation, and many more changes that affect your data, research, and specifically your reporting structure. Where is the most actual file? Which system contains the correct organizational structure? Where is the most updated database?
The impact on your reporting structure is enormous. Not only to keep track of changes for future insights but also to change all existing data and reports according to the new situation. In CYS we have found the perfect solution. By creating one or more reference databases that contain the actual structure and correct information any project in CYS can use this information to enrich, improve or replace the data in that project. For future records, but also all existing records.
This reference database can be updated manually or automatically (using API or Import procedures). Using a Vlookup CYS will update all your new records automatically with the new data structure, without any manual work. If needed the CYS software will update and repair all historical records in any databases within 4 hours after the reference database is updated.
The result is that your reports, insights, and crucial KPIs are always reported up to date, and filtering, comparing and trends are always according to the actual and updated situation.
As a business, you probably use multiple software solutions. Some custom solutions, some SAAS solutions, and usually departments still use excel files for storing data. All these datasets and software solutions are set up and build for a specific purpose. For example, if you use a customer service system, this system and its data(structure) are set up to handle tickets, questions, or complaints as effectively as possible. When you use a CRM system, this system and its data(structure) are set up to keep track of activities and tasks related to your (potential) customer. When you have stores or a webshop the systems are focused on buying products and an efficient checkout process.
None of your software systems and their underlying data structure are set up specifically for research, reporting, insights, and business intelligence. These systems have their own data structures and are often missing relevant information needed to conduct research and provide the reporting and insights that you need as a business. Examples that are usually missing or incomplete are the organizational reporting structure and customer and employee background variables.
With CYS, you can edit and improve your data with automated processes. You can use our easy wizard, or use advanced SQL scripting. All these improvements need to be set up once and CYS continuously and automatically improves every record for you.
The result is that your reports, insights, and crucial KPIs are always reported up to date, and filtering, comparing and trends are always according to the actual and updated situation.
Labeling your data can help when combining different sources or in analyses in statistical programs. When your data is pushed into the CYS system the format is usually unlabelled. When your data is moved from an import to a project with labeled variables, CYS will recognize all the values and according to the type the system will label the field accordingly. The result is that your data is converted in a way where it is optimized for reporting and further statistical analyses.
Completely customize your own dashboards. Give them the look and feel you want, add your corporate identity elements, and create different tabs for different reporting purposes.
CYS has a flexible approach to what a year is and allows you to report on book year, fiscal year, or calendar year. Whatever fits your organizations' needs and is needed for your report. Next to this, we use Smart periods and Manual periods. The Smart periods are auto-calculated groupings that allow you to see progress and trendlines that fit your needs.
To provide maximum flexibility you can change the setting per dashboard and when needed, you can allow viewers of the dashboard to change and toggle between periods within each dashboard. You can set the standards to avoid any discrepancy with the rest of the organization on what is reported but without losing flexibility for the dashboard viewers ensuring full insights.
When publishing your dashboard to multiple users, you want them only to see relevant data and data that they are allowed to see. Account-based access allows you to define groups with particular capabilities and filter possibilities and assign users to it. You can decide for each widget individually what filters can be applied.
