There are different ways to measure how your employees feel about your company and what you can do to improve employee satisfaction. In this blog, you can read all about one of them: employee Net Promoter Score (eNPS).
Employee Net Promoter Score
What is eNPS? The Employee Net Promoter Score, or Employee NPS, is a KPI used to measure employee engagement and to be specific the loyalty of employees to a company. The Employee NPS is built around the same concept as Net Promoter Score, which asks customers the likelihood that they would recommend a company’s products or services to their friends and family.
What is the eNPS question?
The employee NPS question measures if employees are loyal to their employer by asking:
How likely are you to recommend our organization on a scale from 0 to 10?
Employees are asked to rate their score on a scale from 0 to 10, where 0 is not at all likely to be recommended and 10 is very likely to be recommended. The employee will indicate a (score) between 0 and 10. The scores are divided into three groups:
- Promoters: respondents who gave a score of 9 or 10.
- Passives: respondents who gave a score of 7 or 8.
- Detractors: respondents who gave a score of 0 to 6.
How to calculate employee NPS
To measure your Employee Net Promoter Score you take the percentage of promoters and detract the percentage of detractors from this. The result is displayed as an absolute score between -100 and +100 (not a percentage).