Working together towards a higher Net Promoter Score (NPS)

The Net Promoter Score (NPS) is one of the most commonly used methods to measure customer loyalty. No long questionnaires, but one concrete question: ‘how likely would you recommend us?’ CYS continues where NPS ends. With our research platform you can easily share results with the organization and use the results as a starting point to optimize daily services.


Create the best customer experiences ever

Customer satisfaction goes beyond a loyalty score. CYS gives you insights and actions to keep building the best customer experiences ever. We use the NPS as a starting point and enrich it with the three-question method. With these open questions with driver analysis, you gain a deeper understanding of the customer experience.

  • Add your data and house style and start immediately with the NPS questionnaire
  • Analyze results with automated reports and dashboards
  • Supplement NPS with our 3-question method for real insight