The key to engaged employees who think in a customer-focused manner can be found within the organizational culture. The eXperience Culture Scan asks employees their opinion about the culture of your organization and measures how far you are removed from the ‘ideal CX culture’.


  • Quickly maps out the organizational culture
  • Short questionnaire that you will send out regularly
  • Everything is ready, save time and start immediately
  • Points of improvement on a silver platter with the priority matrix
  • Activate the organization with real time infographics
  • Derived from the Service Excellence Model

In a nutshell

The eXperience Culture Scan measures quickly, but thoroughly, how employees experience the organizational culture. The scan is based on a number of 'grouped' statements. Each group of statements describes a certain aspect of the culture that the global leaders in the area of employee engagement and customer experience have in common. By asking employees to what extent they agree with the statements, you will get a picture of how far you are removed from the ideal CX culture as an organization.

Service Excellence Model 

The eXperience Culture Scan is derived from the Service Excellence Model of the Service Excellence Foundation, which states that the entire organization should cooperate in offering consistent and exceptional customer experience.

Free trial 

Do you want to know how well your organization fares in the area of customer focus and what organizational cultural aspects can be improved? Start immediately and try our program 30 days for free. Or download the whitepaper to learn more. 


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The questionnaire is all set up. The only thing you need to do, is brand it with your own corporate identity, upload your data and you are ready to go!

Features that make you happy

Whether you want to measure eNPS, Employee Energy Pulse, or another KPI, all question types are ready to use. No programming is necessary, and CYS will calculate and report the scores automatically. 


Thanks to CYS’ unique Root Cause Analysis, you only have to ask three questions to know exactly how to improve Employee Engagement. The priority matrix automatically generates priorities on 64 categories, for all organization levels. And the open answers help to understand the emotion of the employee. 


Employees can fill in the questionnaire online, but also with the mobile app. Very useful for employees who don’t work with a computer, such as mechanics or store staff.

Does an employee want to remain anonymous? Personal data fields can be overwritten based on respondent wishes.


How to improve employee engagement? Based on employee feedback, CYS automatically shows where improvement is necessary and what the priorities are.


Completely customize your own dashboards. Give them the look and feel you want, add your corporate identity elements, and create different tabs for different reporting purposes.

Choose from more than 100 predefined widgets, graphs, and visuals to create dashboards, all ready for use. Select the ones that match your reporting needs.

Try it yourself

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Are you ready to map out the organizational culture and find out what the points of improvements are? Start today and try CYS 30 days for free.

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