The key to engaged employees who think in a customer-focused manner can be found within the organizational culture. The eXperience Culture Scan asks employees their opinion about the culture of your organization and measures how far you are removed from the ‘ideal CX culture’.
- Quickly maps out the organizational culture
- Short questionnaire that you will send out regularly
- Everything is ready, save time and start immediately
- Points of improvement on a silver platter with the priority matrix
- Activate the organization with real time infographics
- Derived from the Service Excellence Model
In a nutshell
The eXperience Culture Scan measures quickly, but thoroughly, how employees experience the organizational culture. The scan is based on a number of 'grouped' statements. Each group of statements describes a certain aspect of the culture that the global leaders in the area of employee engagement and customer experience have in common. By asking employees to what extent they agree with the statements, you will get a picture of how far you are removed from the ideal CX culture as an organization.
Service Excellence Model
The eXperience Culture Scan is derived from the Service Excellence Model of the Service Excellence Foundation, which states that the entire organization should cooperate in offering consistent and exceptional customer experience.
Do you want to know how well your organization fares in the area of customer focus and what organizational cultural aspects can be improved? Start immediately and try our program 30 days for free. Or download the whitepaper to learn more.
Thanks to CYS’ unique Root Cause Analysis, you only have to ask three questions to know exactly how to improve Employee Engagement. The priority matrix automatically generates priorities on 64 categories, for all organization levels. And the open answers help to understand the emotion of the employee.