Net Promoter Score research

Are you ready to measure and improve customer loyalty? Start your trial today and try CYS 30 days for free.

It appears too good to be true: an ocean of information about what excites your customers, by asking just three questions. It is possible with the NPS research of CYS.

Benefits CYS software 

  • Everything is ready = Save time and start immediately
  • Three questions = Gain profound insight into customer loyalty
  • Open answers = Understand what customers experience
  • Share results = Bring customer loyalty to life
  • Root Cause Method = Know what requires improvement

In a nutshell

The Net Promoter Score (NPS) is a method to measure customer loyalty. Not with a long questionnaire, but by asking one short question: 'How likely would you recommend us?' CYS uses the NPS question as a starting point and enriches it with three in-depth questions. By categorizing the open answer options, profound insight is created into the experience of customers.

CYS software continues where NPS ends

Not only will you get an answer to the question whether your customer would recommend you, you will also learn why. With our software, you can easily share the results with your organization. This allows customer loyalty to come to life and making adjustments becomes easier. 

Start NPS research 

Start immediately and try our NPS software 30 days for free. Or download the whitepaper to learn more. 
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Free Trial

Try CYS software 30 days for free. 

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The NPS questionnaire is all set up. The only thing you need to do, is brand it with your own corporate identity, upload your data and you are ready to go!

Features that make you happy

Thanks to CYS’s unique Root Cause Analysis you only have to ask three questions to know exactly how to improve CX. The priority matrix automatically generates priorities on 64 categories, for all organization levels. And the open answers help employees to understand the emotion of the customer.


Whether you want to measure NPS, CES, or customer satisfaction, all of these questions, as well as other commonly used KPI’s and question types, are ready to use. No programming is necessary, and CYS will calculate and report the scores automatically.


Boost your response rate by completely personalizing and branding your invitations and questionnaires in both texts and look and feel. Match them to the customer journey and ask relevant questions only.


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Customer Research, Customer Feedback Monitoring, and other tracking studies based around your customers run continuously. To avoid mistakes, decrease manual work and optimize continuous insights CYS is the absolute precursor in automation of your Customer Feedback processes.

Thanks to our automatic data imports, API, and connectors your customer data will continuously flow into our system. Our data management environment is build to manage and optimize your customer data without any manual work. Place smart actions via easy-to-use rules based on logical conditions on the data. Examples of these actions are improving data fields, merging data, selecting records, sending alerts, and managing the status of respondents.

In our questionnaire editor, CYS has implemented a release and version management procedure. This way you can change your questionnaire without the hassle of migrating your existing data. Your respondents are automatically redirected to the new survey, and reports are updated automatically.

Select the channel (e-mail, mobile app, QR code, link) that best suits your target audience or the touchpoint, or combine different channels. All the data will be stored in one database.

When customers give their feedback, they expect something to be done with it. The Closed-Loop Feedback feature enables you to create a task, and assign it to the right responsible person for follow-up automatically.


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Completely customize your own dashboards. Give them the look and feel you want, add your corporate identity elements, and create different tabs for different reporting purposes.


Choose from more than 100 predefined widgets, graphs, and visuals to create dashboards, all ready for use. Select the ones that match your reporting needs.


Try it yourself

Start trial

Are you ready to measure and improve customer loyalty? Start your trial today and try CYS 30 days for free.

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