It appears too good to be true: an ocean of information about what excites your customers, by asking just three questions. It is possible with the NPS research of CYS.
Benefits CYS software
- Everything is ready = Save time and start immediately
- Three questions = Gain profound insight into customer loyalty
- Open answers = Understand what customers experience
- Share results = Bring customer loyalty to life
- Root Cause Method = Know what requires improvement
In a nutshell
The Net Promoter Score (NPS) is a method to measure customer loyalty. Not with a long questionnaire, but by asking one short question: 'How likely would you recommend us?' CYS uses the NPS question as a starting point and enriches it with three in-depth questions. By categorizing the open answer options, profound insight is created into the experience of customers.
CYS software continues where NPS ends
Not only will you get an answer to the question whether your customer would recommend you, you will also learn why. With our software, you can easily share the results with your organization. This allows customer loyalty to come to life and making adjustments becomes easier.
Start NPS research
Start immediately and try our NPS software 30 days for free. Or download the whitepaper to learn more.
Customer Research, Customer Feedback Monitoring, and other tracking studies based around your customers run continuously. To avoid mistakes, decrease manual work and optimize continuous insights CYS is the absolute precursor in automation of your Customer Feedback processes.
Thanks to our automatic data imports, API, and connectors your customer data will continuously flow into our system. Our data management environment is build to manage and optimize your customer data without any manual work. Place smart actions via easy-to-use rules based on logical conditions on the data. Examples of these actions are improving data fields, merging data, selecting records, sending alerts, and managing the status of respondents.
In our questionnaire editor, CYS has implemented a release and version management procedure. This way you can change your questionnaire without the hassle of migrating your existing data. Your respondents are automatically redirected to the new survey, and reports are updated automatically.