<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=734517210225103&amp;ev=PageView&amp;noscript=1">

News & Blog

|
See all

Inspire each other, share knowledge and connect people. We are happy to contribute to this with our blogs. Leave your e-mail address below and receive every new blog automatically by e-mail.

News

New strategy and new website for CYS

We are proud to announce our new website! A new website that fully matches our new view on experience and our new strategy. Over the past fifteen years, CYS...

Read More

News

How CYS cooperates in reducing antibiotic resistance

The biggest insidious problem of our society, antibiotic resistance (according to the World Health Organization), is being tackled integrally by 9...

Read More

News

Ten tips for working with CES (Customer Effort Score)

The Customer Effort Score (CES) is a customer focused KPI that tells you something about how your customer experiences your services. CES is best used to...

Read More

E-books & Whitepapers

|
See all

We are happy to help you create loyal customers, committed employees and a healthy business! Read our e-books and whitepapers that are full with practical examples.

E-books

Whitepaper: Get a grip on hard KPIs, customers and employees and manage based on the right insights

Every organization wants a long term relationship and enthusiastic customers and employees. But how do you achieve that and how do you obtain the right...

Read More

E-books

E-book: A successful CX program – From measuring to improving

Bringing customer experience to life is a big challenge for many organizations. Customer feedback is gathered, but there is usually too much focus on the...

Read More

E-books

E-book: Measuring and improving Employee Engagement in a customer-focused organization

The world of HR is changing fast. As responsible person for employee engagement, you are facing many challenges. Are employees feeling comfortable? Are they...

Read More

Events & webinars

|
See all

Talk to us and our customers about the most beautiful subject there is: delivering an ultimate experience to customers, employees and organization!

Events

Knowledge session: A successful CX program - from measuring to improving

May 21st | Optimizing customer experience is often a big challenge for many organizations. How do you make the step from too much focus on KPI scores, such...

Read More

Events

Training session level 6: Data management

18 July, 29 August, 26 September and 28 November 2019 | For those that are interested in the intricacies and the technical details of it all, CYS will open...

Read More

Events

Training session level 5: Template projects

31 October and 19 December 2019 | Why start from scratch and re-invent the wheel all over again, when we have a racecar set to go for you right here? During...

Read More

Contact us