News & Blog
Inspire each other, share knowledge and connect people. We are happy to contribute to this with our blogs. Leave your e-mail address below and receive every new blog automatically by e-mail.
News
A good feedback tool? Five tips to pay attention to
If you're looking to gain insight into customer satisfaction, or you are looking to measure employee engagement, a good feedback tool is indispensable. In...
Read More
News
CSAT, what is it exactly and how do you use it?
How do you as an organization find out when a customer is really enthusiastic, satisfied or loyal? There are various proven methods to measure this....
Read More
News
Customer experience, how to involve the rest of the organization?
In May and June we organized the knowledge session 'A successful CX program - from measurement to improvement' twice, with the success story of Carglass,...
Read MoreE-books & Whitepapers
We are happy to help you create loyal customers, committed employees and a healthy business! Read our e-books and whitepapers that are full with practical examples.
E-books
E-book: Super smart measurement and improvement of quality
The improvement of quality is a big challenge for many organizations. Internal and external audits are conducted, data is collected, but this does not...
Read More
E-books
Whitepaper: Employee Energy Pulse
In this whitepaper, you will read all about the Employee Energy Pulse. A proverbial ‘finger on the pulse’. We don’t ask people whether they feel ‘engaged’...
Read More
E-books
Whitepaper: eXperience Culture Scan
In this whitepaper, you will read all about the eXperience Culture Scan. With this you will get a complete picture of how the organization scores in terms...
Read MoreEvents & webinars
Talk to us and our customers about the most beautiful subject there is: delivering an ultimate experience to customers, employees and organization!
Events
Webinar 4: Data management
26 September and 12 December 2019 | For those that are interested in the intricacies and the technical details of it all, CYS will open up its vault and...
Read More
Events
Webinar 6: Template projects
24 October 2019 | Why start from scratch and re-invent the wheel all over again, when we have a racecar set to go for you right here? During this webinar...
Read More
Events
Webinar 3: Planning and project management
19 September and 28 November 2019 | Now that you have your questionnaire in order, we will continue our journey in MyProjects and learn all about...
Read More