News & Blog
Inspire each other, share knowledge and connect people. We are happy to contribute to this with our blogs. Leave your e-mail address below and receive every new blog automatically by e-mail.
News
New strategy and new website for CYS
We are proud to announce our new website! A new website that fully matches our new view on experience and our new strategy. Over the past fifteen years, CYS...
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News
How CYS cooperates in reducing antibiotic resistance
The biggest insidious problem of our society, antibiotic resistance (according to the World Health Organization), is being tackled integrally by 9...
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News
Ten tips for working with CES (Customer Effort Score)
The Customer Effort Score (CES) is a customer focused KPI that tells you something about how your customer experiences your services. CES is best used to...
Read MoreE-books & Whitepapers
We are happy to help you create loyal customers, committed employees and a healthy business! Read our e-books and whitepapers that are full with practical examples.
E-books
Whitepaper: Get a grip on hard KPIs, customers and employees and manage based on the right insights
Every organization wants a long term relationship and enthusiastic customers and employees. But how do you achieve that and how do you obtain the right...
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E-books
E-book: A successful CX program – From measuring to improving
Bringing customer experience to life is a big challenge for many organizations. Customer feedback is gathered, but there is usually too much focus on the...
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E-books
E-book: Measuring and improving Employee Engagement in a customer-focused organization
The world of HR is changing fast. As responsible person for employee engagement, you are facing many challenges. Are employees feeling comfortable? Are they...
Read MoreEvents & webinars
Talk to us and our customers about the most beautiful subject there is: delivering an ultimate experience to customers, employees and organization!
Events
Knowledge session: A successful CX program - from measuring to improving
May 21st | Optimizing customer experience is often a big challenge for many organizations. How do you make the step from too much focus on KPI scores, such...
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Events
Training session level 6: Data management
18 July, 29 August, 26 September and 28 November 2019 | For those that are interested in the intricacies and the technical details of it all, CYS will open...
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Events
Training session level 5: Template projects
31 October and 19 December 2019 | Why start from scratch and re-invent the wheel all over again, when we have a racecar set to go for you right here? During...
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