News & Blog

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Inspire each other, share knowledge and connect people. We are happy to contribute to this with our blogs. Leave your e-mail address below and receive every new blog automatically by e-mail.

News

A good feedback tool? Five tips to pay attention to

If you're looking to gain insight into customer satisfaction, or you are looking to measure employee engagement, a good feedback tool is indispensable. In...

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News

CSAT, what is it exactly and how do you use it?

How do you as an organization find out when a customer is really enthusiastic, satisfied or loyal? There are various proven methods to measure this....

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News

Customer experience, how to involve the rest of the organization?

In May and June we organized the knowledge session 'A successful CX program - from measurement to improvement' twice, with the success story of Carglass,...

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E-books & Whitepapers

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We are happy to help you create loyal customers, committed employees and a healthy business! Read our e-books and whitepapers that are full with practical examples.

E-books

E-book: Super smart measurement and improvement of quality

The improvement of quality is a big challenge for many organizations. Internal and external audits are conducted, data is collected, but this does not...

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E-books

Whitepaper: Employee Energy Pulse

In this whitepaper, you will read all about the Employee Energy Pulse. A proverbial ‘finger on the pulse’. We don’t ask people whether they feel ‘engaged’...

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E-books

Whitepaper: eXperience Culture Scan

In this whitepaper, you will read all about the eXperience Culture Scan. With this you will get a complete picture of how the organization scores in terms...

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Events & webinars

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Talk to us and our customers about the most beautiful subject there is: delivering an ultimate experience to customers, employees and organization!

Events

Webinar 4: Data management

26 September and 12 December 2019 | For those that are interested in the intricacies and the technical details of it all, CYS will open up its vault and...

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Events

Webinar 6: Template projects

24 October 2019 | Why start from scratch and re-invent the wheel all over again, when we have a racecar set to go for you right here? During this webinar...

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Events

Webinar 3: Planning and project management

19 September and 28 November 2019 | Now that you have your questionnaire in order, we will continue our journey in MyProjects and learn all about...

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