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Whitepaper: Employee NPS

In this whitepaper, you can read all about Employee NPS. Very few companies can achieve or sustain high customer loyalty without loyal, engaged employees....

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Whitepaper: Market Research Automation. More wow, less hassle!

The market research industry has to deal with some serious changes. These changes demand a lot from market researchers and market research agencies. How do...

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Whitepaper: How to digitize audits, checks and more...

Digitizing quality management, a development that is relevant in all sectors. Instead of using clipboards and paper, you can perform, monitor and analyze...

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Whitepaper: Customer Satisfaction Research

The voice of the customer is more important than ever. Customer satisfaction research is a must for every customer-oriented company. However, if you want to...

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Whitepaper: Net Promoter Score

It seems too good to be true. An ocean of information about what excites your customers, simply by asking just three questions. It is possible with the Net...

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E-book: Smart measurement and improvement of quality

For many organizations, the improvement of quality is a big challenge. Internal and external audits are conducted, data is collected, but this does not...

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Whitepaper: Employee Energy Pulse

In this whitepaper, you will read all about the Employee Energy Pulse. A proverbial ‘finger on the pulse’. You don’t ask people whether they feel ‘engaged’...

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Whitepaper: eXperience Culture Scan

With the eXperience Culture Scan you will get a complete picture of how your company scores in terms of customer focus and which cultural aspects can be...

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Whitepaper: Get a grip on hard KPIs, customers, and employees

Every organization wants a long term relationship and enthusiastic customers and employees. But how do you achieve this, and how do you obtain the right...

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E-book: A successful CX program – From measuring to improving

Bringing Customer Experience to life is a big challenge for many organizations. Customer feedback is collected, but there is often too much focus on the...

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E-book: Measuring and improving Employee Engagement

Many organizations are trying to improve Employee Engagement with benefits such as good salaries, pensions, and bonuses. However, these do not necessarily...

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E-Book: Measuring and Managing CX

Which Performance Indicators (KPI's) are used for the measurement and management of Customer Experience and how can you set fair targets that will motivate...

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How to get the most out of NPS? Ten tips from Carglass

You are not yet equipped to measure customer experience alone. It's all about philosophy. Carglass is an organization that understands this. It’s inspiring...

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E-Book: The Power of Experience Management

Because of various important developments in the market, listening to your customers is no longer enough to gain a competitive advantage. Broader than...

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E-book: Ten steps towards a customer centric organization

Customer experience, customer satisfaction and customer loyalty. Are these just buzz-words, or are they relevant for your organization? How can you get...

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Ten advantages of Customer Experience Management

A focus on customer experience always brings along a few investments. But what does it deliver?

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Five tips from vidaXL: how to improve your online reputation

Because most people do not express their views spontaneously, it is difficult for many companies to generate sufficient reviews. How does vidaXL, the...

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