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E-Book: Measuring and Managing CX

Which Performance Indicators (KPI's) are used for the measurement and management of Customer Experience and how can you set fair targets that will motivate everyone to create a truly customer-centric organisation?  

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What is this e-book about?

Which Performance Indicators (KPI's) are used for the measurement and management of Customer Experience? When can I use NPS and when is CES better? In which ways can I make customer enthusiasm tangible for employees and how can I stimulate colleagues to be the best they can on behalf of the customer? This free e-book helps you to answer these questions, provides solutions and examples taken straight from real-life case studies.

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For who is this e-book interesting?

For CX professionals that want to gain (more) insight into all the opportunities brought by CX related KPIs and how they can be made tangible and concrete. 

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