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What is this e-book about?
Which Performance Indicators (KPI's) are used for the measurement and management of Customer Experience? When can I use NPS and when is CES better? In which ways can I make customer enthusiasm tangible for employees and how can I stimulate colleagues to be the best they can on behalf of the customer? This free e-book helps you to answer these questions, provides solutions and examples taken straight from real-life case studies.
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For who is this e-book interesting?
For CX professionals that want to gain (more) insight into all the opportunities brought by CX related KPIs and how they can be made tangible and concrete.
