Which Performance Indicators (KPI's) are used for the measurement and management of Customer Experience? When can I use NPS and when is CES better? In which ways can I make customer enthusiasm tangible for employees and how can I stimulate colleagues to be the best they can on behalf of the customer? This free e-book helps you to answer these questions, provides solutions and examples taken straight from real-life case studies.
For CX professionals that want to gain (more) insight into all the opportunities brought by CX related KPIs and how they can be made tangible and concrete.