E-Book: The Power of Experience Management

What is this E-book about?

• What are the most important developments that influence the ever-changing needs of customers?
• What is Experience Management (XM) and why is it so important? 
• How to get started with XM  to make your organization even more customer-oriented? 

For who is this E-book interesting?

For every professional that wants to know more about Experience Management and how to measure and improve it.