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What is this e-book about?
In this e-book we will discuss a number of important developments that influence the ever-changing needs of customers. We will go deeper into the question why Experience Management (XM) is so important. Furthermore, we give many tips on how you can get started with XM to make your organization even more customer-oriented and to continue to grow.
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For who is this e-book interesting?
For every professional concerned with customer satisfaction and customer focus and want to gain more insight into the possibilities around Experience Management and how to measure and improve it.
