Because most people do not express their views spontaneously, it is difficult for many companies to generate sufficient reviews. How does vidaXL, the largest online retailer in slow moving consumer goods, deal with that?
Patricia Devlaeminck, Global Customer Service Manager of vidaXL, provides five tips, including practical examples on how to improve the customer experience of your organization and in turn improve your online reputation.
For professionals who are committed to customer experience and looking for tips and practices to improve their online reputation.