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E-book: A successful CX program – From measuring to improving
Bringing customer experience to life is a big challenge for many organizations. Customer feedback is gathered, but there is usually too much focus on the...
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E-book: Measuring and improving Employee Engagement in a customer-focused organization
The world of HR is changing fast. As responsible person for employee engagement, you are facing many challenges. Are employees feeling comfortable? Are they...
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E-Book: Measuring and Managing CX
Which Performance Indicators (KPI's) are used for the measurement and management of Customer Experience and how can you set fair targets that will motivate...
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How to get the most out of NPS? Ten tips from Carglass
You are not yet equipped to measure customer experience alone. It's all about philosophy. Carglass is an organization that understands this. It’s inspiring...
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E-Book: The Power of Experience Management
Because of various important developments in the market, ‘Customer Experience Management (CEM)’ is no longer enough to stand out as a brand and...
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E-book: Ten steps towards a customer centric organization
Customer experience and Customer loyalty. Are these just buzz-words, or are they relevant for your organization? How can you get customer centricity into...
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Ten advantages of Customer Experience Management
A focus on customer experience always brings along a few investments. But what does it deliver?
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Five tips from vidaXL: how to improve your online reputation
Because most people do not express their views spontaneously, it is difficult for many companies to generate sufficient reviews. How does vidaXL, the...
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