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Whitepaper: Net Promoter Score
It seems too good to be true. An ocean of information about what excites your customers, simply by asking just three questions. It is possible with the Net...
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Whitepaper: Employee Energy Pulse
In this whitepaper, you will read all about the Employee Energy Pulse. A proverbial ‘finger on the pulse’. You don’t ask people whether they feel ‘engaged’...
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Whitepaper: eXperience Culture Scan
With the eXperience Culture Scan you will get a complete picture of how your company scores in terms of customer focus and which cultural aspects can be...
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E-book: A successful CX program – From measuring to improving
Bringing Customer Experience to life is a big challenge for many organizations. Customer feedback is collected, but there is often too much focus on the...
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E-book: Measuring and improving Employee Engagement
Many organizations are trying to improve Employee Engagement with benefits such as good salaries, pensions, and bonuses. However, these do not necessarily...
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E-Book: Measuring and Managing CX
Which Performance Indicators (KPI's) are used for the measurement and management of Customer Experience and how can you set fair targets that will motivate...
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How to get the most out of NPS? Ten tips from Carglass
You are not yet equipped to measure customer experience alone. It's all about philosophy. Carglass is an organization that understands this. It’s inspiring...
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E-Book: The Power of Experience Management
Because of various important developments in the market, listening to your customers is no longer enough to gain a competitive advantage. Broader than...
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E-book: Ten steps towards a customer centric organization
Customer experience, customer satisfaction and customer loyalty. Are these just buzz-words, or are they relevant for your organization? How can you get...
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Ten advantages of Customer Experience Management
A focus on customer experience always brings along a few investments. But what does it deliver?
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Five tips from vidaXL: how to improve your online reputation
Because most people do not express their views spontaneously, it is difficult for many companies to generate sufficient reviews. How does vidaXL, the...
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