Downloads

Downloads

Whitepaper: Customer Satisfaction Research

The voice of the customer is more important than ever. Customer satisfaction research is a must for every customer-oriented company. However, if you want to...

Read More

Downloads

Whitepaper: Net Promoter Score

It seems too good to be true. An ocean of information about what excites your customers, simply by asking just three questions. It is possible with the Net...

Read More

Downloads

Whitepaper: Employee Energy Pulse

In this whitepaper, you will read all about the Employee Energy Pulse. A proverbial ‘finger on the pulse’. You don’t ask people whether they feel ‘engaged’...

Read More

Downloads

Whitepaper: eXperience Culture Scan

With the eXperience Culture Scan you will get a complete picture of how your company scores in terms of customer focus and which cultural aspects can be...

Read More

Downloads

Whitepaper: Get a grip on hard KPIs, customers, and employees

Every organization wants a long term relationship and enthusiastic customers and employees. But how do you achieve this, and how do you obtain the right...

Read More

Downloads

E-book: Measuring and improving Employee Engagement

Many organizations are trying to improve Employee Engagement with benefits such as good salaries, pensions, and bonuses. However, these do not necessarily...

Read More

Downloads

How to get the most out of NPS? Ten tips from Carglass

You are not yet equipped to measure customer experience alone. It's all about philosophy. Carglass is an organization that understands this. It’s inspiring...

Read More

Downloads

E-Book: The Power of Experience Management

Because of various important developments in the market, listening to your customers is no longer enough to gain a competitive advantage. Broader than...

Read More

Downloads

E-book: Ten steps towards a customer centric organization

Customer experience, customer satisfaction and customer loyalty. Are these just buzz-words, or are they relevant for your organization? How can you get...

Read More

Downloads

Ten advantages of Customer Experience Management

A focus on customer experience always brings along a few investments. But what does it deliver?

Read More

Downloads

Five tips from vidaXL: how to improve your online reputation

Because most people do not express their views spontaneously, it is difficult for many companies to generate sufficient reviews. How does vidaXL, the...

Read More