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Whitepaper: Employee Energy Pulse

In this whitepaper, you will read all about the Employee Energy Pulse. A proverbial ‘finger on the pulse’. We don’t ask people whether they feel ‘engaged’...

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Whitepaper: eXperience Culture Scan

In this whitepaper, you will read all about the eXperience Culture Scan. With this you will get a complete picture of how the organization scores in terms...

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Whitepaper: Get a grip on hard KPIs, customers and employees

Every organization wants a long term relationship and enthusiastic customers and employees. But how do you achieve this and how do you obtain the right...

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E-book: Measuring and improving Employee Engagement

The world of HR is changing fast. As responsible person for employee engagement, you are facing many challenges. Are employees feeling comfortable? Are they...

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How to get the most out of NPS? Ten tips from Carglass

You are not yet equipped to measure customer experience alone. It's all about philosophy. Carglass is an organization that understands this. It’s inspiring...

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E-Book: The Power of Experience Management

Because of various important developments in the market, ‘Customer Experience Management (CEM)’ is no longer enough to stand out as a brand and...

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E-book: Ten steps towards a customer centric organization

Customer experience, customer satisfaction and customer loyalty. Are these just buzz-words, or are they relevant for your organization? How can you get...

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Ten advantages of Customer Experience Management

A focus on customer experience always brings along a few investments. But what does it deliver?

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Five tips from vidaXL: how to improve your online reputation

Because most people do not express their views spontaneously, it is difficult for many companies to generate sufficient reviews. How does vidaXL, the...

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