Downloads

Downloads

Whitepaper: Get a grip on hard KPIs, customers and employees

Every organization wants a long term relationship and enthusiastic customers and employees. But how do you achieve this and how do you obtain the right...

Read More

Downloads

E-book: A successful CX program – From measuring to improving

Bringing customer experience to life is a big challenge for many organizations. Customer feedback is gathered, but there is usually too much focus on the...

Read More

Downloads

How to get the most out of NPS? Ten tips from Carglass

You are not yet equipped to measure customer experience alone. It's all about philosophy. Carglass is an organization that understands this. It’s inspiring...

Read More

Downloads

E-Book: The Power of Experience Management

Because of various important developments in the market, ‘Customer Experience Management (CEM)’ is no longer enough to stand out as a brand and...

Read More

Downloads

E-book: Ten steps towards a customer centric organization

Customer experience and Customer loyalty. Are these just buzz-words, or are they relevant for your organization? How can you get customer centricity into...

Read More

Downloads

Ten advantages of Customer Experience Management

A focus on customer experience always brings along a few investments. But what does it deliver?

Read More

Downloads

Five tips from vidaXL: how to improve your online reputation

Because most people do not express their views spontaneously, it is difficult for many companies to generate sufficient reviews. How does vidaXL, the...

Read More