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Whitepaper: Customer Satisfaction Research
The voice of the customer is more important than ever. Customer satisfaction research is therefore a must for market driven companies that are prepared to...
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Whitepaper: Net Promoter Score
It seems too good to be true. An ocean of information about all that really excites your customers, simply by asking a couple of questions. It is possible,...
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Whitepaper: Get a grip on hard KPIs, customers and employees
Every organization wants a long term relationship and enthusiastic customers and employees. But how do you achieve this and how do you obtain the right...
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E-book: A successful CX program – From measuring to improving
Bringing customer experience to life is a big challenge for many organizations. Customer feedback is gathered, but there is usually too much focus on the...
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How to get the most out of NPS? Ten tips from Carglass
You are not yet equipped to measure customer experience alone. It's all about philosophy. Carglass is an organization that understands this. It’s inspiring...
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E-Book: The Power of Experience Management
Because of various important developments in the market, ‘Customer Experience Management (CEM)’ is no longer enough to stand out as a brand and...
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E-book: Ten steps towards a customer centric organization
Customer experience, customer satisfaction and customer loyalty. Are these just buzz-words, or are they relevant for your organization? How can you get...
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Ten advantages of Customer Experience Management
A focus on customer experience always brings along a few investments. But what does it deliver?
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Five tips from vidaXL: how to improve your online reputation
Because most people do not express their views spontaneously, it is difficult for many companies to generate sufficient reviews. How does vidaXL, the...
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