CYS group
  • apps Solutions
    domain Small & Medium Enterprise loyalty Customer Experience Management supervisor_account Employee Engagement Management cached Quality Management search Market Research
  • speaker_notes Programs
    loyalty Net Promoter Score insert_emoticon Customer Satisfaction supervisor_account Employee Energy Pulse thumbs_up_down eXperience Culture Scan list_alt Audits, checks and more..
  • build Features
  • attach_money Pricing
  • list Resources
    art_track News & Blog search E-books & Whitepapers people Events & Webinars local_library Wiki
  • start trial

Whitepaper: Customer Satisfaction Research

The voice of the customer is more important than ever. Customer satisfaction research is a must for every customer-oriented company. However, if you want to make a difference, knowing the extent of your customer’s satisfaction is not enough. What matters is what you do with this information. In this whitepaper, you can read everything about CSAT, the popular customer KPI, and how you can apply it.

chrome_reader_mode

After reading this whitepaper, you will know:

  • What CSAT is all about.
  • What the difference is between this and other methods, such as NPS and CES.
  • How you can apply the CYS questionnaire to measure customer satisfaction in a useful manner.
  • How to take the step from measuring to improving customer satisfaction.

face

For who is this whitepaper interesting?

For professionals responsible for customer satisfaction that want to start measuring customer satisfaction. Or professionals who already use CSAT and want to get more out of their customer satisfaction research.

Customer-Satisfaction-Research_En

Download whitepaper

More downloads
Copyright © CYS Group All Rights Reserved.