In this whitepaper, you will read all about the eXperience Culture Scan. With this you will get a complete picture of how the organization scores in terms of customer focus and which organizational cultural aspects can be improved. CYS has developed three different Voice of Employee programs, which can be used as stand-alone programs or in conjunction with one another. The eXperience Culture Scan is one of them.
What is this whitepaper about?
Theoretical background of the eXperience Culture Scan
What is the Culture Scan and how does it work?
How is the eXperience Culture Index calculated and what does this score tells you?
How is the research planned?
What are the results?
For who is this whitepaper interesting?
For every professionals who is interested in using CYS for getting a feel for how far the organization is removed from the ‘ideal CX culture’ and which organizational cultural aspects can be improved.