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What is this whitepaper about?
- Theoretical background of the eXperience Culture Scan
- What is the Culture Scan and how does it work?
- How is the eXperience Culture Index calculated and what does this score tells you?
- How is the research planned?
- What are the results?
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For who is this whitepaper interesting?
For every professionals who is interested in using CYS for getting a feel for how far the organization is removed from the ‘ideal CX culture’ and which organizational cultural aspects can be improved.
