With the eXperience Culture Scan you will get a complete picture of how your company scores in terms of customer focus and which cultural aspects can be improved. CYS has developed three different Voice of Employee programs, which can be used as stand-alone programs or in conjunction with one another. In this whitepaper, you will read all about one of them; the eXperience Culture Scan.
What is this whitepaper about?
What is the eXperience Culture Scan and how does it work?
How is the eXperience Culture Index calculated and what does this score tell you?
What needs to be done to perform the scan?
What are the results?
For who is this whitepaper interesting?
For every professional that is interested in knowing how far the organization is removed from the ‘ideal CX culture’ and which organizational cultural aspects can be improved.