Duration
50 minutes
Subject
The voice of the customer is more important than ever. Customer feedback provides insight into the extent to which you meet the expectations of your customers. This is very important for organizations that want to work in a customer-focused way.
But what is the added value of customer feedback? Is it worth the investment?
During this webinar you will learn where to start, how to get the right insights without a huge investment and how to perform improvements across different departments.
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Topics that will be discussed
- The added value of Customer feedback;
- The differences and (dis)advantages of customer research vs. customer feedback;
- Examples of how customer feedback can earn money;
- Examples of how to motivate and inspire employees;
- How to make a success of your customer feedback program, without spending a lot of time?
- And we will explain how CYS and SpringX can help you to realize the above.
Featuring
Koen Muijs
SpringX
Karin Lemans
SpringX
Mirjam van Valen
CYS Group
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