Improving NPS (Net Promoter Score) can be a major challenge for many organizations. How to start focussing on implementing concrete and structural improvements, and move away from too much focus on the score? How to make a success of your NPS program?
Mark has years of experience in measuring customer loyalty, including at DELA and Carglass.
Mieky is actively involved in the development of our software and can answer the most complicated questions.
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