This blog post will introduce two important conditions for successfully improving your quality. The quality manager is not solely responsible for monitoring and improving the many quality aspects within the organization. And managing the organization based on monthly or annual measurements is no longer enough

All organizational layers on board

In our previous blog post we discussed Experience Management more thoroughly. This integral approach is quite demanding for your quality system. An important condition for successful quality improvements is that the entire organization must be actively involved. CYS advises to involve all organizational layers in advance for the correct implementation of Experience Management. This because the organization must be aligned in such a way that you can continuously implement improvements on three levels: strategic, tactical and operational. Throughout the entire organization, from marketing to production.

Strategic

Is measuring and improving quality on the daily agenda of management? Ensure that management decisions are made based on the correct data.

Tactical

Retrieve targeted quality information per store, branch or other business unit and feed internal data back to make adjustments. Availability on the current state of affairs, in all layers, is crucial. Make sure that people within your organization spend their valuable time on the right things.

Operational

A data-driven organization improves quality on a day-to-day basis. Ensure that employees are involved both in the collection of data and in the results and implementation of improvements.

Managing quality is a continuous process

It is crucial to have the right quality measurements in all three areas (customer, employee and business) as a basis for Experience Management. Together with the rest of the organization, you will then tackle the problem areas and structurally improve the performance of the company. This means you will continuously contribute to satisfied customers, engaged employees and a healthy business. In summary, it comes down to four clear steps: Measuring, Analyzing, Activating and Motivating.

experience-management-loop-EN

  1. Measuring > Perform continuous and automated quality measurements.
  2. Analyzing > Ensure that all areas of improvement can be seen at a glance.
  3. Activating > Share the results internally, visually attractive and real time.
  4. Motivating > Help employees to realize improvements.


In the coming blogs we will take a closer look at the above steps. Do you want to start improving quality already? Then download the e-book 'Super smart measurement and improvement of quality' below. 

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Download 'Super smart measurement and improvement of quality'

How to perform continuous and automated quality measurements? How to make sure that you have insight into the improvement points at a glance? And how to help employees to realize improvements? Download this free e-book to find out.

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