In the past year we have developed a lot of nice features that we like to share with you. This blog will learn you all about Mieke’s favorite CYS feature: Video, audio and photo support. Thanks to this feature it is possible to add a video, audio file or photo when performing an audit or filling in a questionnaire in order to visualize feedback.
Watch the video below in which Mieke explains why this is her favorite feature, how it works and what the results are. Do you prefer to read? Below the video you can find the video transcription.
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Why is this your favorite feature?
The reason why I think this is an awesome feature is because images say more than a thousand words. By adding a photo or video when performing an audit or filling out a checklist or questionnaire it becomes crystal clear what the feedback is about.
How to create a questionnaire or audit with video and photo support?
Media uploads are supported by different page types like an input form, a checklist or a media page. Depending on your settings the respondent can upload a video, audio file or photo.
The media will then be connected to the individual questionnaire which is crucial to use it in dashboards and reports.
What are the results?
Photo and video uploads are commonly used in hygiene checks, structural conditions, marketing and store checks. A picture or video turns an answer into an indisputable fact.
This feature is also useful for verification of official audits. By adding receipts or signed documents to it there will be no discussions with different stakeholders.
And last but not least, it can be used in customer feedback as well. A customer giving a face to face compliment with video feedback is a powerful thing and very rewarding.
CYS offers one software solution for combining all relevant data and feedback from customers, employees and business. We are very proud of the features we have developed over the past year. Video, audio and photo support is one of them.
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