How is your quality system currently set up? This blog links to the first part of our checklist. After answering those questions, you will have a good idea of how well you measure and whether you are getting the most out of the collected data. 

The added value of Experience Management

In previous blogs we outlined what Experience Management is and what it requires from your Quality Management System. The three pillars (Voice of Customer, Voice of Employee and Voice of Business) can be seen as communicating vessels. Happy employees will often lead to happy customers and both will boost your company’s result. Look beyond ISO and other quality standards and perform automatic and continuous research to achieve improvements throughout the organization.

Managing quality is a continuous process

experience-management-loop-EN
  • Measuring > Perform continuous and automated quality measurements. 
  • Analyzing > Ensure that all areas of improvement can be seen at a glance. 
  • Activating > Share the results internally, visually attractive and real time.
  • Motivating > Help employees to realize improvements.

Get rid of hand made Excel charts and bulky paper reports 

When you perform monthly or annual measurements, retrieve data from different sources and need to perform cumbersome manual tasks to get it all into a usuable format, you can benefit greatly from our modern software for digitizing all of your forms, audits and checklists.

How efficiently do you measure and analyze your quality?

Answer these questions with yes, no or sometimes to get an idea. The more you answer 'no' or 'sometimes', the greater our quality management software can be of added value.

Measuring

  1. Do you have continuous and automatic insight into the status and results of quality measurements?
  2. Can questionnaires and audits (if you wish) always be completed via mobile or tablet by respondents or users, even without an internet connection?
  3. Do you use existing, proven standards for internal and external audits?
  4. Are the measurements you take fully focused on your industry and organization?

Analyzing

  1. Do you have insight into the priorities for optimizing quality at all times?
  2. Is the analysis and reporting of results and improvement implementations done quickly, without the need for manual actions?
  3. Are findings and checklists visual, so that it is clear at a glance what the points for improvement are?
  4. Do internal discussions about the findings or results sometimes arise?


In the E-book 'Super smart quality measurements and improvements' you will find the complete checklist, including advice per section. In the next blog post, we will discuss step 3 and 4 of Experience Management: Activating and Motivating. 

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