How is your quality system set up? This blog discusses part two of our checklist. How to activate and motivate your organization to improve quality together?

The added value of Experience Management

In previous blog posts we outlined what Experience Management is and what it requires from your Quality Management System. The three pillars (Voice of Customer, Voice of Employee and Voice of Business) can be seen as communicating vessels. Happy employees will often lead to happy customers and both will boost your company’s result.. Look beyond ISO and other quality standards and perform automatic and continuous research to achieve improvements throughout the organization.

Managing quality is a continuous process

  • Measuring > Perform continuous and automated quality measurements.
  • Analyzing > Ensure that all areas of improvement can be seen at a glance.
  • Activating > Share the results internally, visually attractive and real time.
  • Motivating > Help employees to realize improvements.

How do you engage the organization?

Do your colleagues believe that monitoring and delivering quality is purely the responsibility of the quality manager(s)? Then it's time to get them involved. The goal is that they identify areas of improvement themselves and see quality improvement as a continuous process, in which everyone plays a part. Involving and inspiring others within the organization, how do you do that?

To what extent do you activate and motivate others?

Answer these questions with yes, no or sometimes. The more you answer 'no' or 'sometimes', the greater our quality management software can be of added value. 

Activating

  1. experience-management-loop-ENAre all results conveniently arranged in one system or is it needed to log in to multiple systems to view the results?
  2. Are insights automatically shared with the right people within the organization and are they involved in the steps to be taken?
  3. Do you activate quality awareness with visually attractive results and reports?
  4. Are reports always up to date with the latest results?

Motivating

  1. Are the points for improvement immediately and automatically transferred to the right people within the organization?
  2. Is it possible to let quality requirements and quality improvements become part of the organization?
  3. Can follow-up of improvements be easily monitored?
  4. Do you have the means to use gamification to encourage the organization to change?

This checklist addresses the last two steps of our checklist: activating and motivating. In this previous blog step 1 and 2 were outlined: measuring and analysing. In the E-book 'Super smart measurement and improvement of quality' you will find the complete checklist, including advice per section.  

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