Quality management is more important than ever. The well-known ISO certification is one of the many controls a quality managers has to deal with. What is quality management and what is the relationship between ISO and quality management? And how can CYS help to make your quality management system even smarter? This blog post will learn you about this.
What is quality management?
The branch within management that focuses on achieving the highest possible quality of a product, production process, service or organization is called quality management. It is not a tightly defined field, but it is reflected in all parts of a company.
What is the relationship between quality management and ISO?
The quality of processes, services and products can be assessed by means of measurements, checklists and checks. An example of quality control by an external certification body is the well-known ISO certification. The ISO institute has developed international standards. When an organization meets a certain standard, it is entitled to a certificate that proves that this standard has been met. Someone from the certification agency regularly comes by to assess, by means of an audit, whether the organization still meets the requirements. ISO standards are not specific to one type of industry, but are applied internationally and industry-wide.
Quality management and ISO 9001
The ISO Institute in Geneva has developed thousands of standards. The ISO 9000 series is fully focused on guaranteeing quality and the effective organization of a system that makes it possible to guarantee that quality. The series begins with Document 9000, which describes the fundamentals and definitions. Organizations that seek to obtain the ISO 9001 certificate must demonstrably (and permanently) meet the requirements of the customer.
Quick quality measurement of your QMS
This blog post is about quality management and the ISO standards that measure the quality of your quality system. Are you still there? Excellent! We are curious about the quality of your quality system. Can it be done smarter and more efficiently? And what role does customer research has? Let's do a quick quality measurement! Answer the following three questions. (The more questions you answer with "no", the more work needs to be done!)
- Are all organizational layers involved in measuring and improving quality?
- Do you continuously listen to the voice of customer?
- Are ISO checks and other measurements performed fully digitized?
Three recommendations for a smarter quality management system
Advice for question 1: Quality management is for everyone
CYS recommends involving all organizational layers in guaranteeing and improving quality. The organization must be organized in such a way that you can continuously implement improvements on three levels: strategic, tactical, and operational, throughout the entire organization, from marketing to production.
Advice for question 2: Measuring quality is an integral and continuous process
When managing quality, it is essential to continuously listen to the Voice of Business (business results), Voice of Employee (employee engagement) and Voice of Customer (customer satisfaction). In all three areas, it is important to gather the right insights. CYS allows you to easily integrate these measurements into your business operations.
Advice for question 3: Digitizing makes your ISO checks very "easy"
Perhaps you are thinking: "Involve everyone? Taking continuous measurements? But how?" With the CYS software it all becomes a lot easier. You can digitize all your audits and checklists, so that you can focus on the results and realize improvements, what it is really about!
Also read 'Why digitize your audits? 11 Reasons'
After reading this blog post, you not only have more knowledge about ISO and quality management, but you also know what role CYS can play if you really want to take steps towards improvement. In the next blog post - part 2 of this series - we will go deeper into the secrets of an automated ISO checklist.