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Nov 17, 2020
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How to create an effective online survey
Online surveys help you to do research and gather feedback. What are different types of surveys, how to create a short and effective survey, and what to...
Read MoreOct 20, 2020
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Root Cause Analysis (RCA): get to the core of your customer's needs
When conducting research, you often need to ask many questions to your customers to get to the core of their needs. However, long questionnaires discourage...
Read MoreOct 6, 2020
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Improve online reputation? How feedback can help
Online reviews have become much more important than ever before, especially for your online reputation. When considering a product or service, (potential)...
Read MoreJul 21, 2020
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This is what an effective customer satisfaction survey looks like
Measuring customer satisfaction provides insight into the extent to which you meet your customers' expectations. Very important for organizations that want...
Read MoreMay 12, 2020
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Taco’s favorite feature: Infographics
In the past year we have developed a lot of nice features that we like to share with you. This blog will learn you all about Taco’s favorite feature:...
Read MoreMay 5, 2020
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Birgit’s favorite feature: Intuitive Questionnaire Builder
In the past year we have developed a lot of nice features that we like to share with you. This blog will learn you all about Birgit’s favorite feature: the...
Read MoreMar 17, 2020
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Esther’s favorite feature: Personalization
In the past year we have developed a lot of nice features that we like to share with you. This blog will learn you all about Esther’s favorite feature:...
Read MoreMar 3, 2020
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The ultimate guide to customer satisfaction
In this blog, you can learn all about customer satisfaction and how to measure this. And we give you four tips for increasing it. Think of this blog as 'the...
Read MoreFeb 25, 2020
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Six questions about loyal customers
What are loyal customers, when is a customer loyal and what is the difference with satisfaction? We cover six questions about customer loyalty in this blog.
Read MoreDec 17, 2019
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How to manage different versions of your questionnaire without losing work (video)
Whether you're doing customer research, collecting feedback from your employees or performing digital checks, you'll often want to make adjustments to your...
Read MoreDec 3, 2019
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Creating a survey? A piece of cake with CYS (video)
You want to create a questionnaire? Or set up an audit or checklist? It obviously has to look professional and fit in with your research method and company,...
Read MoreNov 26, 2019
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How to boost the response rate of your survey with personalization (video)
Personalization is more important than ever today, including in your research. If you don't personalize your survey, your respondents won't feel addressed...
Read MoreAug 13, 2019
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Customer research vs. Customer feedback, what is the difference?
Annual customer surveys provide a lot of beneficial insight for the long term, however, if you are looking to respond directly to the need of customers,...
Read MoreJul 16, 2019
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CSAT, what is it exactly and how do you use it?
How do you as an organization find out when a customer is really enthusiastic, satisfied or loyal? There are various proven methods to measure this....
Read MoreSep 11, 2018
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Being customer-oriented: what does it yield?
To stay ahead of the competition, improving customer experience is a matter of utmost importance for many organizations. Yet most managers and management...
Read MoreApr 1, 2018
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PGGM brings research to life
Research can be so much more than an Excel sheet with numbers. How can you bring research to life in your organization? Josine Poley, market research at...
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