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Oct 20, 2020
News
Root Cause Analysis (RCA): get to the core of your customer's needs
When conducting research, you often need to ask many questions to your customers to get to the core of their needs. However, long questionnaires discourage...
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Oct 6, 2020
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Improve online reputation? How feedback can help
Online reviews have become much more important than ever before, especially for your online reputation. When considering a product or service, (potential)...
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Jul 21, 2020
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This is what an effective customer satisfaction survey looks like
Measuring customer satisfaction provides insight into the extent to which you meet your customers' expectations. Very important for organizations that want...
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May 12, 2020
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Taco’s favorite feature: Infographics
In the past year we have developed a lot of nice features that we like to share with you. This blog will learn you all about Taco’s favorite feature:...
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May 5, 2020
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Birgit’s favorite feature: Intuitive Questionnaire Builder
In the past year we have developed a lot of nice features that we like to share with you. This blog will learn you all about Birgit’s favorite feature: the...
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Mar 17, 2020
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Esther’s favorite feature: Personalization
In the past year we have developed a lot of nice features that we like to share with you. This blog will learn you all about Esther’s favorite feature:...
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Mar 3, 2020
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The ultimate guide to customer satisfaction
In our previous blog you could read all about customer loyalty and the difference with satisfaction. In this blog, you can learn all about customer...
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Feb 25, 2020
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Six questions about loyal customers
What are loyal customers, when is a customer loyal and what is the difference with satisfaction? We cover six questions about customer loyalty in this blog.
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Dec 17, 2019
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How to manage different versions of your questionnaire without losing work (video)
Whether you're doing customer research, collecting feedback from your employees or performing digital checks, you'll often want to make adjustments to your...
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Dec 3, 2019
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Creating a survey? A piece of cake with CYS (video)
You want to create a questionnaire? Or set up an audit or checklist? It obviously has to look professional and fit in with your research method and company,...
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Nov 26, 2019
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How to boost the response rate of your survey with personalization (video)
Personalization is more important than ever today, including in your research. If you don't personalize your survey, your respondents won't feel addressed...
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Aug 13, 2019
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Customer research vs. Customer feedback, what is the difference?
Annual customer surveys provide a lot of beneficial insight for the long term, however, if you are looking to respond directly to the need of customers,...
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Jul 16, 2019
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CSAT, what is it exactly and how do you use it?
How do you as an organization find out when a customer is really enthusiastic, satisfied or loyal? There are various proven methods to measure this....
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Sep 11, 2018
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Being customer-oriented: what does it yield?
To stay ahead of the competition, improving customer experience is a matter of utmost importance for many organizations. Yet most managers and management...
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Apr 1, 2018
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PGGM brings research to life
Research can be so much more than an Excel sheet with numbers. How can you bring research to life in your organization? Josine Poley, market research at...
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