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Jul 30, 2019

News

A good feedback tool? Five tips to pay attention to

If you're looking to gain insight into customer satisfaction, or you are looking to measure employee engagement, a good feedback tool is indispensable. In...

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Jun 25, 2019

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Increase employee engagement based on research? 10 tips

By listening to the Voice of Employee you know exactly which buttons to turn to increase employee engagement and create a customer-oriented organizational...

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Jun 18, 2019

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Listening to the Voice of Employee, how?

Measuring is knowing, but how do you actually measure if your employees have passion for their job? How do you ask them if they feel involved in the...

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Jun 11, 2019

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The most important conditions for improving employee engagement

The world of HR is changing rapidly and has many challenges. Are employees feeling good about themselves? Are they happy and going to work full of energy...

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Jun 4, 2019

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Increase employee engagement? Discover the effect of positive psychology

Organizations with a customer-oriented culture that know exactly how to charge their employees' batteries have a big head start. They know how to attract...

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Apr 23, 2019

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Conditions for a successful Voice of Customer and Voice of Employee program

Bringing the customer experience to life and increasing employee engagement as part of Experience Management remains a major challenge for many...

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Apr 16, 2019

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The advance of Customer Experience Management to Experience Management

Do you want to be ahead of your competitors by offering the ultimate experience to your customers? That case, it is important that you do not only listen to...

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Jan 29, 2019

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Measuring employee engagement in a customer-oriented culture

Committed and customer-oriented employees are the basis for a good experience. But as you have read in the previous blog, finding and motivating employees...

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Jan 15, 2019

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Employee engagement: the developments and challenges

You know that your customers are important and you know that you have to meet their expectations by listening to them. But do not forget those who make...

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Sep 25, 2018

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How CYS works to improve employee engagement

Enthusiastic employees yield enthusiastic customers. Ever more organizations recognize the importance of improving employee engagement. So, does CYS. In...

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Sep 18, 2018

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Increasing employee engagement to work in a more customer-oriented way

Customer-centricity comprises not only business processes, but also the culture within the organization. Customer-centricity is an approach that adds...

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Aug 21, 2018

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How employee engagement and customer experience are connected to each other

When we think about an organization becoming customer-centric, we generally think about different ways to satisfy our customers through a better...

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Jul 24, 2018

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How an organization like Carglass facilitates employees to work more customer oriented

The importance of effective customer orientation is known to every organization. But how can you involve your employees in this process? The successful...

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