News

May 7, 2019
News

Focus on Experience Management and create a customer-oriented organization

Every organization constantly strives for a long-term relationship and enthusiastic customers and employees. But how do you get the right insights to tackle...

Read More

Apr 23, 2019
News

Conditions for a successful Voice of Customer and Voice of Employee program

Bringing the customer experience to life and increasing employee engagement as part of Experience Management remains a major challenge for many...

Read More

Apr 16, 2019
News

The advance of Customer Experience Management to Experience Management

Do you want to be ahead of your competitors by offering the ultimate experience to your customers? That case, it is important that you do not only listen to...

Read More

Apr 9, 2019
News

New strategy and new website for CYS

We are proud to announce our new website! A new website that fully matches our new view on experience and our new strategy. Over the past fifteen years, CYS...

Read More

Jan 29, 2019
News

Measuring employee engagement in a customer-oriented culture

Committed and customer-oriented employees are the basis for a good experience. But as you have read in the previous blog, finding and motivating employees...

Read More

Jan 15, 2019
News

Employee engagement: the developments and challenges

You know that your customers are important and you know that you have to meet their expectations by listening to them. But do not forget those who make...

Read More

Nov 6, 2018
News

Why customer focus is not enough for optimal customer experience

Imagine that a hotel has beautiful rooms in a great location for a good price, but at the reception you find only grumpy employees. Or the hotel employees...

Read More

Sep 25, 2018
News

How CYS works to improve employee engagement

Enthusiastic employees yield enthusiastic customers. Ever more organizations recognize the importance of improving employee engagement. So, does CYS. In...

Read More

Sep 18, 2018
News

Increasing employee engagement to work in a more customer-oriented way

Customer-centricity comprises not only business processes, but also the culture within the organization. Customer-centricity is an approach that adds...

Read More

Aug 21, 2018
News

How employee engagement and customer experience are connected to each other

When we think about an organization becoming customer-centric, we generally think about different ways to satisfy our customers through a better...

Read More

Jul 24, 2018
News

How an organization like Carglass facilitates employees to work more customer oriented

The importance of effective customer orientation is known to every organization. But how can you involve your employees in this process? The successful...

Read More