News
May 7, 2019
News
Focus on Experience Management and create a customer-oriented organization
Every organization constantly strives for a long-term relationship and enthusiastic customers and employees. But how do you get the right insights to tackle...
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Apr 30, 2019
News
Customer experience: how do you make the step from measuring to improving?
In the previous blog we extensively discussed the conditions for a successful Voice of Customer and Voice of Employee program. By implementing improvements...
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Apr 23, 2019
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Conditions for a successful Voice of Customer and Voice of Employee program
Bringing the customer experience to life and increasing employee engagement as part of Experience Management remains a major challenge for many...
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Apr 16, 2019
News
The advance of Customer Experience Management to Experience Management
Do you want to be ahead of your competitors by offering the ultimate experience to your customers? That case, it is important that you do not only listen to...
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Apr 9, 2019
News
New strategy and new website for CYS
We are proud to announce our new website! A new website that fully matches our new view on experience and our new strategy. Over the past fifteen years, CYS...
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Jan 29, 2019
News
Measuring employee engagement in a customer-oriented culture
Committed and customer-oriented employees are the basis for a good experience. But as you have read in the previous blog, finding and motivating employees...
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Jan 15, 2019
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Employee engagement: the developments and challenges
You know that your customers are important and you know that you have to meet their expectations by listening to them. But do not forget those who make...
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Nov 6, 2018
News
Why customer focus is not enough for optimal customer experience
Imagine that a hotel has beautiful rooms in a great location for a good price, but at the reception you find only grumpy employees. Or the hotel employees...
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Sep 25, 2018
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How CYS works to improve employee engagement
Enthusiastic employees yield enthusiastic customers. Ever more organizations recognize the importance of improving employee engagement. So, does CYS. In...
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Sep 18, 2018
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Increasing employee engagement to work in a more customer-oriented way
Customer-centricity comprises not only business processes, but also the culture within the organization. Customer-centricity is an approach that adds...
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Aug 21, 2018
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How employee engagement and customer experience are connected to each other
When we think about an organization becoming customer-centric, we generally think about different ways to satisfy our customers through a better...
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Jul 24, 2018
News
How an organization like Carglass facilitates employees to work more customer oriented
The importance of effective customer orientation is known to every organization. But how can you involve your employees in this process? The successful...
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