News
Dec 8, 2020
News
The ultimate guide to employee NPS (eNPS)
There is one element that can make or break how your customers feel about your brand or organization. That is the way how they are treated when interacting...
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Nov 17, 2020
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How to create an effective online survey
Online surveys help you to do research and gather feedback. What are different types of surveys, how to create a short and effective survey, and what to...
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Jun 23, 2020
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Company culture, what is it and how to map it out?
Earlier this year we hosted a webinar on measuring and improving Employee Engagement. Afterwards, we got a lot of questions about mapping and changing the...
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May 12, 2020
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Taco’s favorite feature: Infographics
In the past year we have developed a lot of nice features that we like to share with you. This blog will learn you all about Taco’s favorite feature:...
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May 5, 2020
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Birgit’s favorite feature: Intuitive Questionnaire Builder
In the past year we have developed a lot of nice features that we like to share with you. This blog will learn you all about Birgit’s favorite feature: the...
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Apr 22, 2020
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Marieke’s favorite feature: Smart Widgets and Graphs
In the past year we have developed a lot of nice features that we like to share with you. This blog will learn you all about Marieke’s favorite feature:...
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Apr 14, 2020
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Werner’s favorite feature: Multi Channel Data Collection
In the past year we have developed a lot of nice features that we like to share with you. This blog will learn you all about Werner’s favorite feature:...
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Feb 11, 2020
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Four ultimate features for measuring employee engagement
In the previous two blogs you learned all about measuring and improving employee satisfaction and how the organizational culture influences the customer...
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Feb 4, 2020
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The relationship between organizational culture and happy customers
In our previous blog post, you learned all about measuring and improving employee satisfaction. In this post, we will discuss the culture of your...
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Jan 28, 2020
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How to measure and improve employee satisfaction
The battle for the best candidates is greater than ever before. And once you have found that one competent employee, how do you make sure that they will...
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Dec 17, 2019
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How to manage different versions of your questionnaire without losing work (video)
Whether you're doing customer research, collecting feedback from your employees or performing digital checks, you'll often want to make adjustments to your...
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Dec 3, 2019
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Creating a survey? A piece of cake with CYS (video)
You want to create a questionnaire? Or set up an audit or checklist? It obviously has to look professional and fit in with your research method and company,...
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Nov 26, 2019
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How to boost the response rate of your survey with personalization (video)
Personalization is more important than ever today, including in your research. If you don't personalize your survey, your respondents won't feel addressed...
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Jul 30, 2019
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A good feedback tool? Five tips to pay attention to
If you're looking to gain insight into customer satisfaction, or you are looking to measure employee engagement, a good feedback tool is indispensable. In...
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Jun 25, 2019
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Increase employee engagement based on research? 10 tips
By listening to the Voice of Employee you know exactly which buttons to turn to increase employee engagement and create a customer-oriented organizational...
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Jun 18, 2019
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Listening to the Voice of Employee, how?
Measuring is knowing, but how do you actually measure if your employees have passion for their job? How do you ask them if they feel involved in the...
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Jun 11, 2019
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The most important conditions for improving employee engagement
The world of HR is changing rapidly and has many challenges. Are employees feeling good about themselves? Are they happy and going to work full of energy...
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Jun 4, 2019
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Increase employee engagement? Discover the effect of positive psychology
Organizations with a customer-oriented culture that know exactly how to charge their employees' batteries have a big head start. They know how to attract...
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Apr 23, 2019
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Conditions for a successful Voice of Customer and Voice of Employee program
Bringing the customer experience to life and increasing employee engagement as part of Experience Management remains a major challenge for many...
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Apr 16, 2019
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The advance of Customer Experience Management to Experience Management
Do you want to be ahead of your competitors by offering the ultimate experience to your customers? That case, it is important that you do not only listen to...
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Jan 29, 2019
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Measuring employee engagement in a customer-oriented culture
Committed and customer-oriented employees are the basis for a good experience. But as you have read in the previous blog, finding and motivating employees...
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Jan 15, 2019
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Employee engagement: the developments and challenges
You know that your customers are important and you know that you have to meet their expectations by listening to them. But do not forget those who make...
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Sep 25, 2018
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How CYS works to improve employee engagement
Enthusiastic employees yield enthusiastic customers. Ever more organizations recognize the importance of improving employee engagement. So, does CYS. In...
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Sep 18, 2018
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Increasing employee engagement to work in a more customer-oriented way
Customer-centricity comprises not only business processes, but also the culture within the organization. Customer-centricity is an approach that adds...
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Aug 21, 2018
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How employee engagement and customer experience are connected to each other
When we think about an organization becoming customer-centric, we generally think about different ways to satisfy our customers through a better...
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Jul 24, 2018
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How an organization like Carglass facilitates employees to work more customer oriented
The importance of effective customer orientation is known to every organization. But how can you involve your employees in this process? The successful...
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