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Jun 25, 2019
News
Increase employee engagement based on research? 10 tips
By listening to the Voice of Employee you know exactly which buttons to turn to increase employee engagement and create a customer-oriented organizational...
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Jun 18, 2019
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Listening to the Voice of Employee, how?
Measuring is knowing, but how do you actually measure if your employees have passion for their job? How do you ask them if they feel involved in the...
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Jun 11, 2019
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The most important conditions for improving employee engagement
The world of HR is changing rapidly and has many challenges. Are employees feeling good about themselves? Are they happy and going to work full of energy...
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Jun 4, 2019
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Increase employee engagement? Discover the effect of positive psychology
Organizations with a customer-oriented culture that know exactly how to charge their employees' batteries have a big head start. They know how to attract...
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May 7, 2019
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Focus on Experience Management and create a customer-oriented organization
Every organization constantly strives for a long-term relationship and enthusiastic customers and employees. But how do you get the right insights to tackle...
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Apr 30, 2019
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Customer experience: how do you make the step from measuring to improving?
In the previous blog we extensively discussed the conditions for a successful Voice of Customer and Voice of Employee program. By implementing improvements...
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Apr 23, 2019
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Conditions for a successful Voice of Customer and Voice of Employee program
Bringing the customer experience to life and increasing employee engagement as part of Experience Management remains a major challenge for many...
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Apr 16, 2019
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The advance of Customer Experience Management to Experience Management
Do you want to be ahead of your competitors by offering the ultimate experience to your customers? That case, it is important that you do not only listen to...
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Apr 9, 2019
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New strategy and new website for CYS
We are proud to announce our new website! A new website that fully matches our new view on experience and our new strategy. Over the past fifteen years, CYS...
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Jan 29, 2019
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Measuring employee engagement in a customer-oriented culture
Committed and customer-oriented employees are the basis for a good experience. But as you have read in the previous blog, finding and motivating employees...
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Jan 15, 2019
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Employee engagement: the developments and challenges
You know that your customers are important and you know that you have to meet their expectations by listening to them. But do not forget those who make...
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Nov 6, 2018
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Why customer focus is not enough for optimal customer experience
Imagine that a hotel has beautiful rooms in a great location for a good price, but at the reception you find only grumpy employees. Or the hotel employees...
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Sep 25, 2018
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How CYS works to improve employee engagement
Enthusiastic employees yield enthusiastic customers. Ever more organizations recognize the importance of improving employee engagement. So, does CYS. In...
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Sep 18, 2018
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Increasing employee engagement to work in a more customer-oriented way
Customer-centricity comprises not only business processes, but also the culture within the organization. Customer-centricity is an approach that adds...
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Aug 21, 2018
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How employee engagement and customer experience are connected to each other
When we think about an organization becoming customer-centric, we generally think about different ways to satisfy our customers through a better...
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Jul 24, 2018
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How an organization like Carglass facilitates employees to work more customer oriented
The importance of effective customer orientation is known to every organization. But how can you involve your employees in this process? The successful...
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