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Oct 20, 2020

News

Root Cause Analysis (RCA): get to the core of your customer's needs

When conducting research, you often need to ask many questions to your customers to get to the core of their needs. However, long questionnaires discourage...

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May 12, 2020

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Taco’s favorite feature: Infographics

In the past year we have developed a lot of nice features that we like to share with you. This blog will learn you all about Taco’s favorite feature:...

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Apr 14, 2020

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Werner’s favorite feature: Multi Channel Data Collection

In the past year we have developed a lot of nice features that we like to share with you. This blog will learn you all about Werner’s favorite feature:...

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Mar 31, 2020

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9 tips for a successful customer feedback strategy

Customer feedback is more important than ever. The voice of the customer shows if you meet your customer's expectations. In this blog we share 9 short and...

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Mar 17, 2020

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Esther’s favorite feature: Personalization

In the past year we have developed a lot of nice features that we like to share with you. This blog will learn you all about Esther’s favorite feature:...

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Feb 25, 2020

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Six questions about loyal customers

What are loyal customers, when is a customer loyal and what is the difference with satisfaction? We cover six questions about customer loyalty in this blog.

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Dec 17, 2019

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How to manage different versions of your questionnaire without losing work (video)

Whether you're doing customer research, collecting feedback from your employees or performing digital checks, you'll often want to make adjustments to your...

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Dec 3, 2019

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Creating a survey? A piece of cake with CYS (video)

You want to create a questionnaire? Or set up an audit or checklist? It obviously has to look professional and fit in with your research method and company,...

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Nov 26, 2019

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How to boost the response rate of your survey with personalization (video)

Personalization is more important than ever today, including in your research. If you don't personalize your survey, your respondents won't feel addressed...

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Nov 19, 2019

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Measuring NPS like a boss with these 7 features

Achieve success with NPS part 7 of 7

In part 7 of the 7-part blog series about NPS, our specialist Mark Schepers discusses how to measure NPS like a pro...

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Nov 5, 2019

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NPS research: Avoid these pitfalls

Achieve success with NPS part 6 of 7

In part 6 of the 7-part blog series about NPS, our specialist Mark Schepers discusses which five pitfalls you should...

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Oct 29, 2019

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Give NPS-results the credits they deserve

Achieve success with NPS part 5 of 7

In part 5 of the 7-part blog series about NPS, you can read how to fully embrace the NPS in your organization. Our...

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Oct 22, 2019

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How to improve NPS? 5 Tips (video)

Achieve success with NPS part 4 of 7

In part 4 of the 7-part blog series on NPS, our specialist Mark Schepers shares 5 tips for increasing NPS results. Mark...

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Oct 15, 2019

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Make the leap from measuring to improving NPS

Achieve success with NPS part 3 of 7

We interview our specialist Mark Schepers in part 3 of the 7-part blog series about NPS. He explains how, based on your...

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Oct 8, 2019

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How to increase your NPS email response rate

Achieve success with NPS part 2 of 7

Part 2 of the 7-part blog series on NPS, explains how to increase your NPS email response rate. Our specialist Mark...

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Oct 1, 2019

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How to setup an NPS questionnaire?

Achieve success with NPS part 1 of 7

This is part 1 of the 7-part blog series about NPS. In this part, you will read how to setup an NPS questionnaire. Our...

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Jun 27, 2019

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How to calculate NPS?

There are various options for making Customer Experience concrete and measuring it, for example in the form of enthusiasm, loyalty and satisfaction. Three...

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Aug 2, 2018

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What is NPS (Net Promoter Score)?

How do you find out, as an organization, when your customers are truly enthusiastic? How do you measure the results and determine the right customer centric...

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Apr 19, 2018

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How to measure the Voice of the Customer (VOC)? Part 1: Net Promoter Score (NPS)

Let the Voice of the Customer be the guiding principle for your organization! By using metrics like NPS, CES and CSAT you can make VOC more tangible. In...

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Sep 5, 2017

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Why NPS benchmarking wastes time and money

We are often asked what a good Net Promoter Score (NPS) is or what the NPS is of companies in similar branches. One way to find out is through NPS...

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Mar 21, 2017

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How to associate NPS with bonuses?

Many organizations are customer-focused, listen to feedback, and subsequently improvements are made. Everything is aimed at creating enthusiastic and loyal...

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Mar 16, 2017

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Customer Experience: NPS doesn’t work for complaints, how to resolve this?

In order to make your company truly customer-centric, you have to decide for once and for all that you want to give your customers a central position within...

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Jan 11, 2017

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Every customer could be a promoter

Net Promoter Score (NPS) is a great tool for measuring customer loyalty. A tool which, however, is only effective and useful when used in the right way. To...

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Sep 23, 2016

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Why is the NPS (Net Promoter Score) so important?

In marketing, the NPS-score is a common term. But what exactly is the Net Promoter Score (NPS)?

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