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Jan 21, 2020

News

Four simple steps for setting up your audit with CYS

In part 1 of this blog series, we shared with you the necessary basics about audits. Part 2 covered the benefits of digitally setting up your audits. In...

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Jan 17, 2020

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Why digitize your audits? 11 Reasons

This is the second part of the blog series about audits. This time, we will delve deeper into why it is better to digitize your audits. Eleven reasons,...

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Jan 7, 2020

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What is an audit? This is what you really should know…

This is the first part of a series of blog posts about audits. We will share with you the necessary base knowledge: what is an audit, what forms of audits...

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Dec 17, 2019

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How to manage different versions of your questionnaire without losing work (video)

Whether you're doing customer research, collecting feedback from your employees or performing digital checks, you'll often want to make adjustments to your...

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Dec 12, 2019

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Improve quality? Visualize areas for improvement with CYS (video)

You measure quality and obviously want to improve it. But are findings and points for improvement visualized, in order to show what can be improved at a...

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Dec 3, 2019

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Creating a survey? A piece of cake with CYS (video)

You want to create a questionnaire? Or set up an audit or checklist? It obviously has to look professional and fit in with your research method and company,...

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Sep 24, 2019

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Improve your quality system with the software of CYS

Organizations can be struggling with an overload of quality measurements, which may be difficult to convert into real improvements. How do you involve the...

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Sep 17, 2019

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Got your quality system in order? Checklist part 2: activating and motivating

How is your quality system set up? This blog discusses part two of our checklist. How to activate and motivate your organization to improve quality together?

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Sep 10, 2019

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Got your quality system in order? Checklist part 1: measuring and analyzing

How is your quality system currently set up? This blog links to the first part of our checklist. After answering those questions, you will have a good idea...

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Sep 3, 2019

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Conditions for structural quality improvements

This blog post will introduce two important conditions for successfully improving your quality. The quality manager is not solely responsible for monitoring...

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Aug 27, 2019

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Quality management as part of Experience Management

In this blog post, you will read more about what Experience Management demands from your Quality Management System. Separate measurements and improvement...

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Aug 20, 2019

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How feedback of customers and employees contributes to improved quality

Why do you measure customer and employee satisfaction? Especially to comply with ISO certification and other quality standards? A missed opportunity! This...

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Apr 16, 2019

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The advance of Customer Experience Management to Experience Management

Do you want to be ahead of your competitors by offering the ultimate experience to your customers? That case, it is important that you do not only listen to...

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Nov 19, 2018

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CYS obtains ISO 27001 Certification for Information Security

We are very proud to announce that CYS has officially obtained the ISO 27001 Certification, the worldwide standard for Information Security. A confirmation...

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May 16, 2018

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GDPR and customer feedback at CYS

The talk of the town: the new data privacy legislation GDPR (General Data Protection Regulation) that will be enforced from 25 May 2018. Do we expect a big...

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