CYS

Setting up an survey, for customer feedback or employee engagement, or an audit, for example, is quite a job. And analyzing the results certainly takes some time as well. CYS offers various features to make it easier for you. One of these features is Integrated Scoring. In this blog you will learn what this feature is about and how it helps you to focus on the most important things .

Scoring is a simple way to put more weight on the most important parts of your research or audit compared to other, less important parts. In the video below, Binu explains the benefits of this and how to apply it.


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Your research or audit consists of questionnaires or checklists. You can give the most important parts more weight than other, less important parts by adding scoring in the background. Your results respond to this automatically, so you don't have to do any manual calculations after performing your survey and you have plenty of time to concentrate on the points for improvement.

Examples when scoring is used

Scoring is used in for example mystery shopping, stock inventories, marketing checks or hygiene checks and below is an example of how scoring is applied in the Employee Energy Pulse.

scoring-employee-energy-pulse

How is this feature used?

Assigning the scoring is very simple. The first step is to indicate the unit, which can be based on a percentage or a 10-point scale. After that, you can assign the scores per unit. Every time a checklist or questionnaire is completed, the score is calculated automatically and results can be used immediately in reporting. There is no need to perform manual calculations.

Conclusion

CYS offers several smart features that will make it easy to collect and analyze feedback from customers, employees and organizations. One of these features is Integrated Scoring. This makes it possible to give the most important parts of your research or audit more weight than other, less important parts and to focus on the priorities. In the video above, Binu explains what the benefits are and how it works.

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