SME research programs
CYS continuously gives you the right insights into customer satisfaction, employee engagement, and all company data, so the company can make the right decisions. With proven and industry-specific 'ready-to-start' research programs, you don't have to buy your knowledge, and you can get started right away. Get a grip on data, customers and employees and easily manage all organizational levels by distributing the right insights at the right time to the right employee. Your investment will be recuperated before you even start.Contact us
Get insights continuously and real-time
CYS continuously gives you the right insights into customer loyalty, employee engagement, and all company data in order to make the right decisions.
Obtain all results in one overview
Obtain all results from multiple sources automatically in one dashboard, so you no longer need to log into several systems for reports and analysis.
Save time and get started right away
Save time with our smart, 'off-the-shelf' research programs. You can take off right away and you won't have to reinvent the wheel.
domain SME features
Our smart features give you the right insights into customer loyalty, employee engagement, and all company data in order to make the right decisions.
Creating your own questionnaire is very easy with the intuitive questionnaire builder.
Easily create, manage, and report your own audits and checklists. All present, no programming required.
Manage different versions of your questionnaires and audits automatically and simultaneously without losing changes or data. If needed, you can always revert to a previous or an archived version.
Customize results for individuals or departments with personalized dashboards, accessible online or in the mobile app.
Choose from more than 65 widgets ready for use to create your dashboards. Select the ones that match your reporting needs.
Make results visually attractive by using infographics that respond to your data in real time. Choose from a wide range available.
“Things can go wrong anywhere. But if you learn this immediately the following day, you can also respond right away. The probability that the problem can still be solved is many times greater than if you view the response six months later. Via CYS you receive push messages when a customer gives a certain answer, or when a low score is given.”
“CYS makes it possible to manage different platforms and review sites over 29 countries. To see the data, experiences and ratings in one clear overview, no matter which country it is, is ideal for us. We can determine to which review site our customers will be leaded.”
“CYS helps employees to understand how to best service each individual guest. This results in much better contact with our guests and more enjoyment of the job. And it works, our averages scores have increased significantly. Our employees really deserve a big, massive compliment for that.”
Tours & Tickets
What are loyal customers, when is a customer loyal and what is the difference with satisfaction? We cover six questions about customer loyalty in this blog.
09 April 2020 | In this webinar we will show you our advanced CYS Experience Management software by navigating around our platform. We will provide you with information on how to manage your own...