Small and medium Enterprises

SME research programs

CYS continuously gives you the right insights into customer satisfaction, employee engagement, and all company data, so the company can make the right decisions. With proven and industry-specific 'ready-to-start' research programs, you don't have to buy your knowledge, and you can get started right away. Get a grip on data, customers and employees and easily manage all organizational levels by distributing the right insights at the right time to the right employee. Your investment will be recuperated before you even start.

Get insights continuously and real-time

CYS continuously gives you the right insights into customer loyalty, employee engagement, and all company data, so the company can make the right decisions.

Opt for proven research programs

Use proven research programs with CYS, like NPS or CES research, Energy Pulse Scan, Experience Culture Index, or industry-specific quality checks.

Obtain all results in one overview

Obtain all results from multiple sources automatically in one overview, so you don't have to log into several systems for reports and analysis anymore.

Save time and get started right away

Save time with our clever, 'off-the-shelf' research programs. With CYS, you can take off right away and you won't have to reinvent the wheel.

get-a-grip-on-hard-kpi-customers-employees

Whitepaper: Get a grip on hard KPIs, customers and employees

And manage based on the right insights

Every organization wants a long term relationship and enthusiastic customers and employees. But how do you achieve that? And how do you get the right insights so you can act on it and what does this all bring you?

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Features that make our customers happy

Methodology focused on priorities

All CYS programs are so thoroughly thought out that you can get priorities for improvement at any given time.

Industry-specific quality measurements

Create, manage, and report your own audits and checklists in CYS very easily. Make use of existing (adjustable) templates in CYS.

24/7 Availability

With CYS, the correct data is available 24/7 in real-time on all devices, enabling you to make justified, data-driven decisions.

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“Things can go wrong anywhere. But if you learn this immediately the following day, you can also respond right away. The probability that the problem can still be solved is many times greater than if you view the response six months later. Via CYS you receive push messages when a customer gives a certain answer, or when a low score is given.”

Willem Mes

Carglass

“CYS makes it possible to manage different platforms and review sites over 29 countries. To see the data, experiences and ratings in one clear overview, no matter which country it is, is ideal for us. We can determine to which review site our customers will be leaded.”

Patricia Devlaeminck

vidaXL

“CYS helps employees to understand how to best service each individual guest. This results in much better contact with our guests and more enjoyment of the job. And it works, our averages scores have increased significantly. Our employees really deserve a big, massive compliment for that.”

Mike Bruijns

Tours & Tickets

“With some extra calculations, we can now link concrete profit to a high NPS score, thanks to CYS. This is very tangible and convincing. Everybody understands why NPS should be a leading KPI next to the traditional sales KPI.”

Koen Muijs

Bruynzeel

Resources

CSAT, what is it exactly and how do you use it?

News

How do you as an organization find out when a customer is really enthusiastic, satisfied or loyal? There are various proven methods to measure this....

E-book

Loyal customers and engaged employees