SME research programs

CYS continuously gives you the right insights into customer satisfaction, employee engagement, and all company data, so the company can make the right decisions. With proven and industry-specific 'ready-to-start' research programs, you don't have to buy your knowledge, and you can get started right away. Get a grip on data, customers and employees and easily manage all organizational levels by distributing the right insights at the right time to the right employee. Your investment will be recuperated before you even start.

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Get insights continuously and real-time

CYS continuously gives you the right insights into customer loyalty, employee engagement, and all company data in order to make the right decisions. 

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Opt for proven research programs

Use proven research programs, like NPS or Customer satisfaction research, Employee Energy Pulse, eXperience Culture Scan, or industry-specific quality checks. 

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Obtain all results in one overview

Obtain all results from multiple sources automatically in one  dashboard, so you no longer need to log into several systems for reports and analysis.

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Save time and get started right away

Save time with our smart, 'off-the-shelf' research programs. You can take off right away and you won't have to reinvent the wheel. 


Features that make you happy

Our smart features give you the right insights into customer loyalty, employee engagement, and all company data in order to make the right decisions.

Thanks to CYS’s unique Root Cause Analysis you only have to ask three questions to know exactly how to improve CX. The priority matrix automatically generates priorities on 64 categories, for all organization levels. And the open answers help employees to understand the emotion of the customer.


Customer Research, Customer Feedback Monitoring, and other tracking studies based around your customers run continuously. To avoid mistakes, decrease manual work and optimize continuous insights CYS is the absolute precursor in automation of your Customer Feedback processes.

Thanks to our automatic data imports, API, and connectors your customer data will continuously flow into our system. Our data management environment is build to manage and optimize your customer data without any manual work. Place smart actions via easy-to-use rules based on logical conditions on the data. Examples of these actions are improving data fields, merging data, selecting records, sending alerts, and managing the status of respondents.

In our questionnaire editor, CYS has implemented a release and version management procedure. This way you can change your questionnaire without the hassle of migrating your existing data. Your respondents are automatically redirected to the new survey, and reports are updated automatically.

Select the channel (e-mail, mobile app, QR code, link) that best suits your target audience or the touchpoint, or combine different channels. All the data will be stored in one database.

When customers give their feedback, they expect something to be done with it. The Closed-Loop Feedback feature enables you to create a task, and assign it to the right responsible person for follow-up automatically.


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CYS offers all possible standard calculations, KPI’s and formulas. You can select the ones that you want to use in your dashboards, so everybody makes the same comparisons. All results are calculated automatically.


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Completely customize your own dashboards. Give them the look and feel you want, add your corporate identity elements, and create different tabs for different reporting purposes.


Choose from more than 100 predefined widgets, graphs, and visuals to create dashboards, all ready for use. Select the ones that match your reporting needs.


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Resources

News

There is one element that can make or break how your customers feel about your brand or organization. That is the way how they are treated when interacting...

Events

On-demand webinar: The added value of customer feedback

During this on-demand webinar you will learn in 50 minutes where to start when implementing customer feedback, how to get the right insights without a huge investment and how to perform...