SME research programs
CYS continuously gives you the right insights into customer satisfaction, employee engagement, and all company data, so the company can make the right decisions. With proven and industry-specific 'ready-to-start' research programs, you don't have to buy your knowledge, and you can get started right away. Get a grip on data, customers and employees and easily manage all organizational levels by distributing the right insights at the right time to the right employee. Your investment will be recuperated before you even start.Contact us
Get insights continuously and real-time
CYS continuously gives you the right insights into customer loyalty, employee engagement, and all company data in order to make the right decisions.
Obtain all results in one overview
Obtain all results from multiple sources automatically in one dashboard, so you no longer need to log into several systems for reports and analysis.
Save time and get started right away
Save time with our smart, 'off-the-shelf' research programs. You can take off right away and you won't have to reinvent the wheel.
Customer Research, Customer Feedback Monitoring, and other tracking studies based around your customers run continuously. To avoid mistakes, decrease manual work and optimize continuous insights CYS is the absolute precursor in automation of your Customer Feedback processes.
Thanks to our automatic data imports, API, and connectors your customer data will continuously flow into our system. Our data management environment is build to manage and optimize your customer data without any manual work. Place smart actions via easy-to-use rules based on logical conditions on the data. Examples of these actions are improving data fields, merging data, selecting records, sending alerts, and managing the status of respondents.
In our questionnaire editor, CYS has implemented a release and version management procedure. This way you can change your questionnaire without the hassle of migrating your existing data. Your respondents are automatically redirected to the new survey, and reports are updated automatically.
“Things can go wrong anywhere. But if you learn this immediately the following day, you can also respond right away. The probability that the problem can still be solved is many times greater than if you view the response six months later. Via CYS you receive push messages when a customer gives a certain answer, or when a low score is given.”
“CYS makes it possible to manage different platforms and review sites over 29 countries. To see the data, experiences and ratings in one clear overview, no matter which country it is, is ideal for us. We can determine to which review site our customers will be leaded.”
“CYS helps employees to understand how to best service each individual guest. This results in much better contact with our guests and more enjoyment of the job. And it works, our averages scores have increased significantly. Our employees really deserve a big, massive compliment for that.”
Tours & Tickets
There is one element that can make or break how your customers feel about your brand or organization. That is the way how they are treated when interacting...
During this on-demand webinar you will learn in 50 minutes where to start when implementing customer feedback, how to get the right insights without a huge investment and how to perform...