Use proven and reliable research methods
Start your research quickly and easily by using pre-programmed methodologies.
3 QUESTIONS METHODOLOGY
Know how to improve the experience in three questions
With our unique method, you only need to ask three questions to know exactly how to improve the customer or employee experience. Use 1 of the 5 key questions below and combine them with an explanation and our powerful Root Cause Analysis question. Instantly chart the drivers for each KPI.
5 commonly used and proven questions that fit well with our 3 questions methodology
Net Promoter Score
No long questionnaires, just one concrete question: “How likely would you be to recommend us?
Customer Effort Score
Find out how customers find service through the question, “How much effort did you have to put in to reach your goal?
Customer Satisfaction Score
Measure your customers’ satisfaction with the products or services purchased on a scale of 1 to 10.
Employee Energy Pulse
Burn out is the number one reason for dropout. With 1 question, “To what extent has your work cost or generated energy for you in the past period?” identify the risks.