First of all, we set up a process to collect the missing contact details. When a performance review is scheduled, a trigger is activated in the CRM system. A consultant enters the relevant information about the employee via a web form and adds the contact details of the manager. This information is added to the CYS database.
An invitation is then sent to the manager to supplement the data with results from the assessment tool. The completed survey, including the supervisor’s contact details, is sent back to RGF Staffing to update their CRM.
In addition, RGF Staffing uses CYS for:
- employee satisfaction surveys among permanent and temporary employees to assess their working environment and the performance of RGF Staffing:
- and customer satisfaction surveys about the recruitment process, the consultants and the quality of the recruited employees.
All information can be found in online dashboards specified per stakeholder. The data is anonymized as much as possible, so that only relevant information is displayed and no personal information is shared.