• Recognizing and acknowledging your super promoters will help you deliver the best service and bring in even more enthusiastic customers.

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  • What are (super) promoters and how can they be recognized? Why should you do so in the first place? The answers can be found in this first blog entry in a series of 7.

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  • Measuring customer satisfaction gives you insight into the extent to which you meet the expectations of your customers. This is very important for organizations that want to work customer-oriented.

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