You can only achieve positive attention for your customers within your organization if your employees are enthusiastic.
Recognizing and acknowledging your super promoters will help you deliver the best service and bring in even more enthusiastic customers.
What are (super) promoters and how can they be recognized? Why should you do so in the ﬁrst place? The answers can be found in this ﬁrst blog entry in a series of 7.
The Voice of the Customer; you can’t ignore it any longer! It’s not only about price or product anymore. The customer is more important than ever, just as his needs and wishes.