• Thanks to the root cause analysis, you not only know the needs of your customers (or employees) but also why they have those wishes and what follow-up actions can be taken.

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  • Online reviews have become much more important than ever before, especially for your online reputation.

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  • Many customer support departments use IT Service Management systems to provide consistent, transparent and efficient service. However, few customer service departments realize that their services play a crucial role in the distinctiveness of the organization.

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