• We are often asked what a good NPS is or what the NPS is of companies in similar branches. One way to find out is through NPS benchmarking.

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  • Many organizations are customer-focused, listen to feedback, and subsequently improvements are made. Everything is aimed at creating enthusiastic and loyal customers. How do you create customer enthusiasm specifically for your employees and how do you encourage colleagues to perform optimally for the customer every day? And to be able to act on it directly and on a daily basis?

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  • Net Promoter Score (NPS) is a great tool for measuring customer loyalty. A tool which, however, is only effective and useful when used in the right way.

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