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Voice of Customer

Net Promoter Score

The Net Promoter Score is an important KPI and management tool for measuring customer loyalty through the recommendation question.

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Customer Experience

Customer Experience is the experience of the customer that is related to the feeling that is experienced, the resulting emotion.

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Voice of Customer

The Voice of Customer is literally the voice of the customer. By examining the Customer Experience in terms of expectations, preferences and aversions, you learn to understand who your customers really are.

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Customer satisfaction

Customer satisfaction indicates the extent to which products, services and services meet customer expectations.

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Voice of Employee

Employee Engagement

Employee engagement indicates the extent to which an employee is emotionally involved with the company or organization.

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